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Hospitality & Tourism Management Training Final Exam

Free Practice Test Instructions:

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

Question 1 1. Which is an example of a manager making up for a mistake by using the customer service tip in the lesson?

Question 2 2. What is an inspection checklist?

Question 3 3. How does the hospitality industry ensure they are meeting expectations in housekeeping?

Question 4 4. How can you as a restaurant owner or manager recognize great customer service

Question 5 5. In terms of food choices, trends in quick-service dining will incorporate all of these EXCEPT which?

Question 6 6. Which of the following is the BEST example of a full-service restaurant?

Question 7 7. Which of the following is TRUE of quick service restaurants?

Question 8 8. _____ is a food establishment where customers serve themselves the food they would like to eat.

Question 9 9. Which type of menu allows a customer to order any type of menu item at any time of day?

Question 10 10. What is the first step in meal planning?

Question 11 11. Jean is a busy mom and has signed up for an online class that teaches menu planning. Why would she want to involve herself in menu planning?

Question 12 12. How do daily activities and variations in schedules affect the menu planning process?

Question 13 13. Which of the following is the BEST example of corporate social responsibility in hospitality?

Question 14 14. Which one is NOT part of hygiene and food safety?

Question 15 15. What is the final part of a restaurant business plan?

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Hospitality & Tourism Management Training Final Free Practice Test Instructions

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

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