How to Be Successful in Retail Sales Final Exam

Free Practice Test Instructions:

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

Question 1 1. When a customer says they need to think about a purchase, you need to:

Question 2 2. A limited-time offer can be used to create what?

Question 3 3. A salesperson making dominant gestures could be interpreted as _____.

Question 4 4. 'Is there any reason we can't move forward with the order?' is an example of what type of question?

Question 5 5. Which of the following statements is a true statement about sales resistance?

Question 6 6. How does ethical upselling benefit the customer?

Question 7 7. Where does reasoned resistance come from?

Question 8 8. The majority of communication is _____.

Question 9 9. What is ethical upselling?

Question 10 10. Which of the following is using ethical upselling?

Question 11 11. When speaking with a potential customer with sales resistance, what is the one thing you need to do to overcome the sales resistance?

Question 12 12. Where does subjective resistance come from?

Question 13 13. Staying in touch with a client after the sale is important because:

Question 14 14. Steady, prolonged eye contact without breaks could make your customer _____.

Question 15 15. Which of the following potential customers is showing emotional resistance to your sales offer?

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How to Be Successful in Retail Sales Final Free Practice Test Instructions

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

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