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KPIs & Performance Management for Supervisors Final Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Investors have invested a total of $1,000,000 in your company, which netted $82,500 in income during the same period. What is the return on investment during this period?

Question 2 2. Your cookware company generated net sales of $5,000,000 last year and a had net operating profit of $250,000. What was your operating margin?

Question 3 3. If your business collected $500,000 in revenue and had $350,000 in expenses, what is your net profit margin?

Question 4 4. Choose the best answer as it relates to total revenue.

Question 5 5. Which ratio measures the leverage of a company?

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Question 6 6. Which of the following is not an activity ratio?

Question 7 7. The inventory turnover ratio is used to calculate which activity ratio?

Question 8 8. What are the two types of KPIs?

Question 9 9. Why is it important for organizations to manage labor costs?

Question 10 10. KPIs should be determined by looking at _____.

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Question 11 11. Which of the following is NOT a reason a company would administer an employee engagement survey?

Question 12 12. What is a staff advocacy score used for?

Question 13 13. Which of the following is a good method for monitoring the ongoing progress of targeted HR metrics?

Question 14 14. What question is used to help determine employee advocacy?

Question 15 15. How do KPIs help with performance management in the workplace?

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Question 16 16. In what situation may there be no real benefit to evaluating employees' performance?

Question 17 17. What is a Key Performance Indicator?

Question 18 18. Which of these is a possible KPI that a marketing department might track?

Question 19 19. When a company wants to align performance with their goals and objectives, they often use what?

Question 20 20. _____ is a metric that best depicts the performance of a particular area of a business, regardless of other factors.

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Question 21 21. Which is NOT true about surveys?

Question 22 22. How does a project plan support project change?

Question 23 23. What is the capacity of a product or service to meet or exceed customer requirements or expectations?

Question 24 24. What are the two biggest areas that change can impact a project?

Question 25 25. Which quality dimension is about how a product looks, feels, smells, sounds and tastes?

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Question 26 26. Which of the following would a company do when it decides to 'harvest' a product made by an SBU?

Question 27 27. Your company is trying to determine how competitive it is in the market, and it wants to design the strategic goals of the company. Company A is a company that is just as good as your company, while Company B is a much larger company that can be considered a leader of the industry with far greater revenue than yours. Which company should should you compare your company with in the case of best practices benchmarking?

Question 28 28. How should a bottleneck be handled?

Question 29 29. Which type of customer do you want to ''hook'' by showing them around the store and giving a brief description of the company's values?

Question 30 30. Measuring _____ helps a company to identify whether or not they are meeting their customer service goals.

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Question 31 31. On a survey to determine Net Promoter Score, respondents who respond with a 6 or lower are _____.

Question 32 32. High _____ means that the customers are happy and pleased with service provided.

Question 33 33. Which of the following is the BEST definition of customer retention?

Question 34 34. Customer acquisition tends to be more _____ than customer retention.

Question 35 35. _____ measures whether a customer will promote a company or refer its products and services to friends and family.

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Question 36 36. Which key indicator tells a business owner if their warehouse is too big?

Question 37 37.

Four metrics are being analyzed:

  1. Order entry accuracy - 90%
  2. On time delivery - 90%
  3. Accurate invoicing - 98%
  4. On time shipping - 98%

What is the value of the perfect order metric?

Question 38 38. When analyzing storage space utilization, what is considered the ideal range?

Question 39 39. Why is inventory valuation used?

Question 40 40. Which of the following is a costing method that assumes inventory items are sold in the order in which they are acquired?

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Question 41 41. Which of the following is NOT one of the supply chain four key performance indicators?

Question 42 42. How long it takes to manufacture a single unit is called:

Question 43 43. Why can reaching your target market be a challenge?

Question 44 44. Which is a way for companies to measure marketing plan success and failures?

Question 45 45. In marketing, what is the definition of conversion?

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Question 46 46. Which one of these is NOT a benefit of measuring email marketing tactics?

Question 47 47. What is customer acquisition?

Question 48 48.

True or False?


1. A/B testing should be used when a company realizes their conversion rate is low.

2. A/B testing should be done before the keywords have been decided on and the web page is complete.

Question 49 49. Which of the following statements best describes the concept of marketing analytics?

Question 50 50. Which financial metric measures the percentage of revenue that is actually profit?

KPIs & Performance Management for Supervisors Final Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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