KPIs & Performance Management for Supervisors Final Exam
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Question 11.Investors have invested a total of $1,000,000 in your company, which netted $82,500 in income during the same period. What is the return on investment during this period?
Question 22.Your cookware company generated net sales of $5,000,000 last year and a had net operating profit of $250,000. What was your operating margin?
Question 33.If your business collected $500,000 in revenue and had $350,000 in expenses, what is your net profit margin?
Question 44.Choose the best answer as it relates to total revenue.
Question 55.Which ratio measures the leverage of a company?
Question 66.Which of the following is not an activity ratio?
Question 77.The inventory turnover ratio is used to calculate which activity ratio?
Question 88.What are the two types of KPIs?
Question 99.Why is it important for organizations to manage labor costs?
Question 1010.KPIs should be determined by looking at _____.
Question 1111.Which of the following is NOT a reason a company would administer an employee engagement survey?
Question 1212.What is a staff advocacy score used for?
Question 1313.Which of the following is a good method for monitoring the ongoing progress of targeted HR metrics?
Question 1414.What question is used to help determine employee advocacy?
Question 1515.How do KPIs help with performance management in the workplace?
Question 1616.In what situation may there be no real benefit to evaluating employees' performance?
Question 1717.What is a Key Performance Indicator?
Question 1818.Which of these is a possible KPI that a marketing department might track?
Question 1919.When a company wants to align performance with their goals and objectives, they often use what?
Question 2020._____ is a metric that best depicts the performance of a particular area of a business, regardless of other factors.
Question 2121.Which is NOT true about surveys?
Question 2222.How does a project plan support project change?
Question 2323.What is the capacity of a product or service to meet or exceed customer requirements or expectations?
Question 2424.What are the two biggest areas that change can impact a project?
Question 2525.Which quality dimension is about how a product looks, feels, smells, sounds and tastes?
Question 2626.Which of the following would a company do when it decides to 'harvest' a product made by an SBU?
Question 2727.Your company is trying to determine how competitive it is in the market, and it wants to design the strategic goals of the company. Company A is a company that is just as good as your company, while Company B is a much larger company that can be considered a leader of the industry with far greater revenue than yours. Which company should should you compare your company with in the case of best practices benchmarking?
Question 2828.How should a bottleneck be handled?
Question 2929.Which type of customer do you want to ''hook'' by showing them around the store and giving a brief description of the company's values?
Question 3030.Measuring _____ helps a company to identify whether or not they are meeting their customer service goals.
Question 3131.On a survey to determine Net Promoter Score, respondents who respond with a 6 or lower are _____.
Question 3232.High _____ means that the customers are happy and pleased with service provided.
Question 3333.Which of the following is the BEST definition of customer retention?
Question 3434.Customer acquisition tends to be more _____ than customer retention.
Question 3535._____ measures whether a customer will promote a company or refer its products and services to friends and family.
Question 3636.Which key indicator tells a business owner if their warehouse is too big?
Four metrics are being analyzed:
Order entry accuracy - 90%
On time delivery - 90%
Accurate invoicing - 98%
On time shipping - 98%
What is the value of the perfect order metric?
Question 3838.When analyzing storage space utilization, what is considered the ideal range?
Question 3939.Why is inventory valuation used?
Question 4040.Which of the following is a costing method that assumes inventory items are sold in the order in which they are acquired?
Question 4141.Which of the following is NOT one of the supply chain four key performance indicators?
Question 4242.How long it takes to manufacture a single unit is called:
Question 4343.Why can reaching your target market be a challenge?
Question 4444.Which is a way for companies to measure marketing plan success and failures?
Question 4545.In marketing, what is the definition of conversion?
Question 4646.Which one of these is NOT a benefit of measuring email marketing tactics?
Question 4747.What is customer acquisition?
True or False?
1. A/B testing should be used when a company realizes their conversion rate is low.
2. A/B testing should be done before the keywords have been decided on and the web page is complete.
Question 4949.Which of the following statements best describes the concept of marketing analytics?
Question 5050.Which financial metric measures the percentage of revenue that is actually profit?
KPIs & Performance Management for Supervisors Final Exam Instructions
Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back
to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will
appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!