Business 111: Principles of Supervision Final Exam

Free Practice Test Instructions:

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

Question 1 1. At The Small Retail Shop information is spread by the employees telling one another what is going on. What type of communication is The Small Retail Shop utilizing?

Question 2 2. John is an employee at a large office. John gets uncomfortable when other employees are hovering over him while he is working. Which type of communication is John using?

Question 3 3. Rose holds a training seminar for new employees to teach them how to work in an ice cream parlor and provide strong customer service. Which BEST describes the type of communication Rose is using?

Question 4 4. Which of the following types of communication flow vertically to the top level of management?

Question 5 5. When Amy communicates, she often rolls her eyes or gives vocal cues on what she is thinking. Which answer BEST describes Amy's type of communication?

Question 6 6. Prescriptive intervention is best described as _____

Question 7 7. Freda, a senior employee in the assembly dept. takes new employees to the assembly line and shows them how to do their jobs while the line is moving. Freda is using _____

Question 8 8. The EEOC (Equal Employment Opportunities Commission) is most interested in investigating _____

Question 9 9. Which of the following best describes the role of a facilitator when two parties are having a dispute?

Question 10 10. When Alma, the supervisor, helps her employees express emotions and overcome thoughts that they may not be aware they had she is using the _____ aspect of facilitative intervention.

Question 11 11. Which of the following BEST describes the seven steps of decision-making?

Question 12 12. Gina must analyze if she should start her dream of opening a bakery. Which step of the decision-making process is Gina in?

Question 13 13. Which approach follows the four-step process to plan, simply do it, check, and act?

Question 14 14. Which of the following BEST describes a manager according to the four functions of management?

Question 15 15. Chris is looking to open up his own barber shop. He gets data that will help him decide if he should open up a barber shop. Which part of the seven steps of decision making is Chris in?

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Business 111: Principles of Supervision Final Free Practice Test Instructions

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

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