Copyright

Setting Customer Service Goals & Objectives Final Exam

Free Practice Test Instructions:

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

Question 1 1. Directing a contractor to lay floor tile in a Versailles pattern with a half-inch grout joint is an example of:

Question 2 2. Anthony wants to do a better job for his company and makes this his goal. According to the SMART guidelines, this is an unacceptable goal because it is not _____.

Question 3 3. Locke's goal setting theory states that goals should have all of the following elements, EXCEPT:

Question 4 4. When an employee accomplishes a challenging goal, they are likely to:

Question 5 5. Which of the following would be a good goal for the Tire Company under the SMART framework?

Question 6 6. The 'A' in a SMART goal stands for what?

Question 7 7. Carrol's Croissants has set a goal of wasting 25% less flour, what is missing from Carrol's goal?

Question 8 8. How can you clarify expectations with a customer?

Question 9 9. Which of the following is a measurable goal?

Question 10 10. Evan runs a doughnut shop. He has started hosting 'create your own doughnut' parties for children, where he takes doughnuts, frostings and toppings into customer's homes. He booked a party where a mother requested beach-themed doughnuts for her daughter's birthday. Evan told her that he would be able to find specialty toppings to make four different kinds of doughnuts. However, the day of the party he had enough specialty toppings for the kids to make six kinds of doughnuts. The mom was thrilled. This is an example of:

Question 11 11. What are some common responsibilities of a customer service manager?

Question 12 12. What are some functions of an account manager?

Question 13 13. Which of the following does NOT occur with goal commitment?

Question 14 14. Why is it important for a business to have clearly stated policies?

Question 15 15. What factors should be considered when establishing a customer service department?

Register for a free trial

Are you a student or a teacher?

I am a student I am a teacher

Setting Customer Service Goals & Objectives Final Free Practice Test Instructions

Choose your answer to the question and click 'Continue' to see how you did. Then click 'Next Question' to answer the next question. When you have completed the free practice test, click 'View Results' to see your results. Good luck!

Setting Customer Service Goals & Objectives  /  Business Courses
Support