Attitudes and Values in the Workplace: Help and Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. With respect to the workplace, attitudes are defined as _____.

Question 2 2. Which of the following is a reason companies want their employees to be corporate citizens?

Question 3 3. The cognitive component of attitudes _____.

Question 4 4. How might an employee exhibit abuse of property in the workplace?

Question 5 5. Judy has been assigned to complete an important project using new software. She is afraid that she will be unable to do so. Judy's fear is an example of the _____ attitude component.

Page 2

Question 6 6. Which generation has the strongest anti-war and anti-government values?

Question 7 7. There are _____ primary components to attitudes.

Question 8 8. Tom is a lifelong vegetarian. He believes that animals have rights and should not be killed for food. Tom needed a job badly, and he got a job at the local grocery store, but he was assigned to the deli department. Tom feels uncomfortable slicing lunchmeat for customers every day at work. Which of these would constitute a 'change your behavior' solution to Tom's problem?

Question 9 9. What is the definition of cognitive dissonance?

Question 10 10. Which of the following is NOT a positive outcome of organizational identification?

Page 3

Question 11 11. In organizational citizenship, a company can be compared to which of the following?

Question 12 12. Julie has worked in the same position for a financial firm, doing the same job, for six years. She is generally happy, but would like a new challenge. After two years, a new position finally becomes available and she applies for it. She is qualified, but is rejected in favor of Karen, an outsider with more experience. What can company management expect from Julie?

Question 13 13. How should a company respond if employees voice their issues or appear dissatisfied with their jobs?

Question 14 14. Which statement does NOT contain a possible result of deviant behavior in the workplace?

Question 15 15. The degree with which a company and the people within the business share the same goals, values, and desires is known as _____.

Page 4

Question 16 16. An organizational citizen will _____.

Question 17 17. People that just do their jobs are called

Question 18 18. What is the issue with using performance monitoring to measure employee job satisfaction?

Question 19 19. These are values that we think are most important or most desirable and are called

Question 20 20. Which of the following does NOT illustrate how deviant behavior can impact a company?

Page 5

Question 21 21. Why is organizational identification important?

Question 22 22. Which of the following statements about job satisfaction is FALSE?

Question 23 23. Which of the following is TRUE about using surveys to measure employees' job satisfaction?

Question 24 24. Define 'internal locus of control.'

Question 25 25. How much benefit a person gets from doing their job is called

Page 6

Question 26 26. Barbara owns a boutique hotel staffed by 45 workers. Her relationship with her employees has always been congenial; however, she still wants to gather information from them in order to assess their job satisfaction. Which of the following methods BEST suits her situation?

Question 27 27. Ideals or beliefs that a person holds desirable or undesirable defines

Question 28 28. All of the following represent ways in which an employee might exhibit aggressive behavior in the workplace, EXCEPT _____.

Question 29 29. What are the drawbacks to locus of control?

Question 30 30.

Changing your _____ can help you resolve cognitive dissonance.

A. Behaviors

B. Beliefs

C. Attitudes

Attitudes and Values in the Workplace: Help and Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Organizational Behavior: Help and Review  /  Business Courses
Support