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Balancing Employee Strengths & Weaknesses Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. What is a non-profit organization able to track using a balanced scorecard?

Question 2 2. Businesses use a balanced scorecard to track all of the following, EXCEPT:

Question 3 3. The balanced scorecard can be used by all of the following organizations, EXCEPT:

Question 4 4. Why is it important to assess team conflict in a business setting?

Question 5 5. In order to assess and measure the work of a team in business, it is best to create evaluations that examine _____.

Page 2

Question 6 6. In a business setting, if you were to track interactions in a team meeting and you discover that there are four positive comments to every negative comment, what does that reveal to you?

Question 7 7. Which of the following is the BEST example of a clear performance goal?

Question 8 8. Which is more important in team effectiveness?

Question 9 9. The sharing and understanding of data and information as sender and receiver is _____.

Question 10 10. Which of these is the purpose of a mentoring relationship?

Page 3

Question 11 11. When does the relationship between the coach and the employee usually end?

Question 12 12. Coaching and mentoring relationships vary in terms of _____.

Question 13 13. Which statement about weaknesses is TRUE?

Question 14 14. Which of the following tools is built on the premise that a strength in the subject matter is expected, and a weakness might disqualify an individual from working in the role until the weakness has been corrected?

Question 15 15. The _____ is a popular strength/weakness discovery tool because it contains only 177 questions and can usually be completed in 30 minutes or less.

Page 4

Question 16 16. Which of the following is NOT a positive of succession planning?

Question 17 17. What type of culture is necessary to have coaching programs for your succession planning?

Question 18 18. Which part of a coaching program in succession planning is similar to shadowing but creates stronger relationships?

Question 19 19. All of the following are steps in the development of a good mentoring program EXCEPT:

Question 20 20. Which of the following individuals would likely be the BEST choice for a mentor?

Page 5

Question 21 21. Which of the following is TRUE regarding good candidates for mentoring?

Question 22 22. A financial institution could use the balanced scorecard to track all of the following, EXCEPT:

Question 23 23. In a business setting, there are five areas for metric measures of an individual's success as a team member. Which of the following is NOT one of these areas?

Question 24 24. The understanding of what a team is trying to accomplish, or what it is working towards, is called the _____.

Question 25 25. Which of these is the primary focus of a coaching relationship?

Page 6

Question 26 26. Bethany is hiring for the role of an office manager. When interviewing candidates, she asked each candidate to relate and experience in which they overcame a difficult problem using creativity and innovation. What tool is being used in this instance to find strengths and weaknesses?

Question 27 27. How does succession planning create more loyalty from your current employees?

Question 28 28. An effective mentoring program will reduce costs associated with all of the following EXCEPT:

Question 29 29. Why is the balanced scorecard used?

Question 30 30. What kind of business assessment will give an assessment of a teams' work, as well as that of the individual members?

Balancing Employee Strengths & Weaknesses Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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