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Barriers to Cultural Agility in the Workplace Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Ethnocentrism and stereotyping can

Question 2 2. Although cultural groups may share a general set of characteristics, _____.

Question 3 3. The belief that American customs for how to run a business meeting are superior to the customs of other countries is an example of

Question 4 4. In order to ensure that an international colleague understands what you are saying, it is important to

Question 5 5. What is one way to overcome cross-cultural barriers?

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Question 6 6.

Mary is the human resources manager at Bawin Company Ltd. In an interview, she dismissed James, a male candidate, on the basis that he is using hearing aids.

This is an example of which type of discrimination?

Question 7 7. Consider Jane and Tom who, despite having equal educational and professional experience, were offered different salaries for the same job. This is an example of which type of discrimination?

Question 8 8. How is employment discrimination best explained?

Question 9 9. How can companies provide fair opportunity to all employees?

Question 10 10. James is a registered nurse at a children's hospital; recently a new supervisor by the name of Kate was assigned to his department. Since Kate's arrival, she has been making jokes and inappropriate comments about James' sexual orientation. This type of rude and disrespectful behavior is known as _____.

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Question 11 11. When considering the use of technology as an adjunct to cross-cultural agility, it's important to remember which one of the following?

Question 12 12. Overestimating one's own cultural competence is an especially significant barrier when an individual has _____.

Question 13 13. Sarahi is leading her company's effort to outsource its technical support call center to an international location. To that end, she has been working hard using Google Translate to convert her policy manual to the local language. Which barrier has been demonstrated in this scenario?

Question 14 14. Mark is working on a transition team that will begin outsourcing accounting operations to an international location. He is quite confident about this assignment because it was only three years ago that he guided this same process for the customer service call center. Which barrier is MOST likely to affect Mark's culturally competent agility?

Question 15 15. The term _____ describes the ability of an organization or individual to effectively adapt to different cultural norms.

Barriers to Cultural Agility in the Workplace Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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