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Basic Career Skills Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. The four elements of effective communication are:

Question 2 2. Which element of effective communication is concerned with specific details and information that is accurate and ethical?

Question 3 3. Which element of effective communication is concerned with the ability to capture the receiver's attention and motivate them to take a desired action?

Question 4 4. Subtle behaviors and communication styles that are used in the work environment and interactions with others are called:

Question 5 5. Hard skills are _____ skills used to perform daily job functions.

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Question 6 6. The ability to allow for and accept change is called _____.

Question 7 7. What is the best explanation of active listening?

Question 8 8. Which of the following is not one of the techniques used in unilateral decision-making?

Question 9 9. Which of the following is not an example of third-party intervention?

Question 10 10. When maintaining a sense of humor, a customer service representative should be careful to _____.

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Question 11 11. What role does empathy play in providing good customer service?

Question 12 12. Why should a customer service representative be willing to accept responsibility on behalf of his or her company?

Question 13 13. In today's business world, companies are taking well-planned steps to increase what?

Question 14 14. The most significant skill required for teamwork is?

Question 15 15. Which of the following is not a core teamwork skill?

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Question 16 16. What is an example of a hard skill in the customer service field?

Question 17 17. Why is it important to have time management skills in customer service?

Question 18 18. Why do you need technology skills in customer service?

Question 19 19. Which interpersonal skill requires having the ability to discuss and reach an agreement in a professional manner?

Question 20 20. Which interpersonal skill requires an individual be self-assured and confident in their actions?

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Question 21 21. Interpersonal Skills are

Question 22 22. What is leadership?

Question 23 23. Where can you find leaders?

Question 24 24. What are skills of a good leader?

Question 25 25. Which element of effective communication means that useful information is provided to help the receiver of the message understand a particular subject?

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Question 26 26. Which of the following is an example of a soft skill that allows a person to convey ideas and influence change?

Question 27 27. Which of the following is a correct statement regarding conflict resolution?

Question 28 28. Which of the following soft skills are key components of providing good customer service?

Question 29 29. The concept of Together Everyone Achieves More (TEAM) conveys what?

Question 30 30. Why are software system skills important when hiring for a customer service position?

Basic Career Skills Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

NYSTCE Family & Consumer Sciences (072): Study Guide & Practice  /  Social Science Courses
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