Copyright

Basic Communication Skills Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. What is perception?

Question 2 2. Which of these choices provides an example of a person with good intrapersonal intelligence?

Question 3 3. Projection is a psychological term that means which of the following?

Question 4 4. What makes emotional intelligence so important for a good manager?

Question 5 5. Jack, the manager of a bicycle shop, is having trouble motivating his employees. He is not very understanding or empathetic, and morale is low. What should Brad, the owner, do to improve the situation?

Page 2

Question 6 6. Which one of the following provides a reason or cause for an action by assigning explanations to events?

Question 7 7. A person who can express and control his or her emotions while also relating and adapting to the emotions of others is said to have high _____.

Question 8 8. People assume that if a celebrity is beautiful, he or she must also be nice and funny. What is this an example of?

Question 9 9. Inaccurate generalizations that are used to judge people are called what?

Question 10 10. Why is it important for a speaker or presenter to have self-awareness?

Page 3

Question 11 11. What did a recent Australian study show about emotional intelligence?

Question 12 12. Jerry applied for a job but did not think he had a chance to actually get the job. When he went to the interview, he wore jeans and a t-shirt, arrived late and answered questions from the interviewer without looking him in the eye. Jerry did not get this job. This scenario is an example of _____.

Question 13 13. If an employee is sent to emotional intelligence training, what key traits will LIKELY be the focus of that training?

Question 14 14. Which of the following is NOT an element of emotional intelligence?

Question 15 15. Why would a company hire someone who has a high amount of interpersonal intelligence to be the Director of Customer Service?

Basic Communication Skills Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Effective Cross-Cultural Communication in Business  /  Business Courses
Support