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Basics of Problem-Solving Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Mark met with four physicians about having surgery on his foot. He has enough money saved to undergo surgery and is able to take off six weeks of paid leave from work. He has an additional two weeks of vacation time, and his mom will stay with him for the first two weeks to help out. Knowing this information, that he is being rational, and that he wants to be free of pain, which alternative should Mark choose?

Question 2 2. Which of the following is the final step in the decision-making process?

Question 3 3. An individual who utilizes a cognitive process to select a choice among several available options is engaging in a _____ process.

Question 4 4. If Mark is considering having an experimental surgery on his foot to alleviate the pain he has while walking, which of the following is NOT part of the relevant information that he should collect in order to make an informed decision?

Question 5 5. Determining the feasibility, while assessing the costs and benefits comes into play during which phase of the decision-making process?

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Question 6 6. Why is it important to have decision-making skills in addition to problem-solving skills?

Question 7 7. What is problem solving?

Question 8 8. What is decision making?

Question 9 9. Ted, the owner of a toy store, has a problem. He miscalculated his latest promotion - 60% off his newest toy - and is now losing money. He still has another month to go on the promotion. Which of the following solutions is the best solution that will result in losing the least amount of money?

Question 10 10. With real-world problem solving, how many solutions will you always get?

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Question 11 11. Why is it crucial to defining problems in the workplace?

Question 12 12. A man goes to the doctor with pain and swelling in his knee. The doctor diagnoses him with a torn tendon as the result of running in a marathon over the weekend. In this scenario, what is the problem?

Question 13 13. Identify the symptom in this scenario: Bill's job performance is suffering and he is missing deadlines. Recent changes at his workplace have altered his job description. The changes were brought about by stagnant fourth quarter earnings.

Question 14 14. What is the definition of a problem in the workplace?

Question 15 15. When do symptoms of workplace problems typically occur?

Basics of Problem-Solving Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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