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Business Communication Channels Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of the following is NOT an advantage of electronic communication?

Question 2 2. What is one disadvantage to using a visual communication channel?

Question 3 3. Which of the following is a disadvantage of electronic communication?

Question 4 4. What are the four channels of communication?

Question 5 5. Michael Jones, living in New York City USA, is collaborating with Linda Yeo, living in Beijing China, to write a research document resulting from data they have collected by sending the same letter to many research subjects. Which one would they have used to be effective in this activity?

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Question 6 6. Which of the following elements should be included as part of a proper email closing statement?

Question 7 7. What should a subject line of an email look like?

Question 8 8. In her haste, Kelly sent out an email to customers that was accidentally offensive. Because of this, a large number of subscribers chose to opt out. Analyze the statements below and indicate the one that best describes the problem Kelly's company will have because people chose to opt out?

Question 9 9. Which of the following is an example of NOT following the guideline to use correct grammar, punctuation, and word usage?

Question 10 10. What name is given to tutorials that help create documents such as resumes, letters, etc automatically?

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Question 11 11. What tool places a ready-made block of text automatically into a document?

Question 12 12. Regarding the proper structure of an email, the acronym CABS stands for: Correct closing statement, Address formally, Brief in length, and _____.

Question 13 13. Which of the following is NOT an area of legal communication?

Question 14 14. What is the best way for companies to ensure that communication technology is used wisely?

Question 15 15. What is another name for a template?

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Question 16 16. Which of the following is an example of understanding the rules and behaviors of email communication?

Question 17 17. In response to a local news event, Jim had a quick meeting with his team to discuss options then sent out a memo to all of the company employees. What communication channels did Jim employ?

Question 18 18. Which of the following should be done when using a cell phone for business?

Question 19 19. What does it mean when a customer opts out of an email or text messaging campaign?

Question 20 20. Electronic communication consists of _____.

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Question 21 21. What is an ability to choose the best ethical path?

Question 22 22. Following the successful celebrity endorsement of Georgia Baked Chicken, the company decided to run an advertising campaign with supposedly real customers. They hired ten ordinary people to make claims about how much they loved the chicken in television spots. Why would they need to provide a disclosure that stated these people were paid product endorsers?

Question 23 23.

If an employee emails confidential company information to a friend, which guideline(s) was NOT followed? Choose the best combination.

I. Keep confidential information confidential.

II. Use correct grammar and punctuation.

III. Keep business and personal contacts separate.

IV. Keep it short, sweet, and smart.

Question 24 24. What type of technology is used internally for the company to communicate, promote and share industry/product news?

Question 25 25. What is the name given to font and layout setting templates that are used to standardize documents in word processing software?

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Question 26 26. What is the best reason to send emails in a business environment?

Question 27 27. Texting is best used for ...

Question 28 28. Why should you never type an email in ALL CAPITAL LETTERS?

Question 29 29. Gerald needs to communicate with a large number of people but needs to customize it with relative ease. Which communication channel would be a good choice for Gerald?

Question 30 30. What is instant messaging?

Business Communication Channels Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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