Business Communication Framework Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. A continued dialogue between the sender & receiver is called _____.

Question 2 2. Internal organizational communication channels can flow in all of these ways except

Question 3 3. Which of the following is NOT an example of a team communication tool?

Question 4 4. _____ is what happens when team members go to outsiders for additional assistance with decision making.

Question 5 5. Why are harmony and trust so important in communication in the workplace?

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Question 6 6. The _ includes all the informal conversations that occur between organizational members that are not officially sanctioned.

Question 7 7. What are the major factors that affect cross-cultural communication?

Question 8 8. Which of the following is an example of a meeting with lots of energy (or team interaction)?

Question 9 9. What is effective communication in the workplace?

Question 10 10. A U.S. marketing manager is irritated that his counterpart in Japan limited eye contact during a recent visit to his facility. Eye contact is a sign of attentiveness to one but represents inappropriate behavior to the other. What type of barrier is this?

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Question 11 11. Which element of effective communication is concerned with specific details and information that is accurate and ethical?

Question 12 12. Which of the following best describes what barriers do to communication?

Question 13 13. Which of the following would not be considered an advanced technology?

Question 14 14. Jack made a business mistake when he asked Yamato's workers for their thoughts on his business ideas. The management structure that exists in Yamato's business is an example of what?

Question 15 15. What are the three factors that are needed for a successful team?

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Question 16 16. Mike, Operations Manager for Solar Solutions, has had communication difficulties about the daily production of steel in his meetings with James, one of the shift supervisors. Assuming this is an issue of hierarchy, the barrier they face is related to _____.

Question 17 17. A woman's frustration over a meeting that places its members apart from each other without the benefit of nonverbal cues to communicate is an example of

Question 18 18. What does it mean for a word to have a double meaning?

Question 19 19. How can an individual communicate clearly in the workplace?

Question 20 20. How does understanding occur in a communication process?

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Question 21 21. Which element of effective communication is concerned with the ability to capture the receiver's attention and motivate them to take a desired action?

Question 22 22. Why should team members be interested in listening to and providing feedback?

Question 23 23. The communication process is made up of _____.

Question 24 24. includes communication that goes from top to bottom, or from manager to subordinate

Question 25 25. Which pillar of a knowledge economy is supported by venture capitalists, think tanks and research centers?

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Question 26 26. Why is it important to ask questions after communicating?

Question 27 27. Sender is to encode as receiver is to _____.

Question 28 28. Mr. Levenda, Assistant Superintendent of Curriculum at Valley School District, sends a memo to all teachers requesting that the DVMA and DVRA must be administered by quarter's end so struggling students can be referred for additional RTI and MTSS. Mr. Levenda's use of acronyms confuses many new teachers. This scenario illustrates what type of barrier?

Question 29 29. The four elements of effective communication are:

Question 30 30. If a company has employees who are direct, individualistic and base their decisions on facts, they are an example of what type of culture?

Business Communication Framework Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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