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Business Process Improvement Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. What is a core concept of continuous quality improvement?

Question 2 2. How long does continuous quality improvement take?

Question 3 3. How does continuous quality improvement encourage accountability?

Question 4 4. How can you use business process modeling in business analysis?

Question 5 5. What kind of questions might business process modeling answer for your company?

Page 2

Question 6 6. What is the purpose of analysis with the business process model?

Question 7 7. What is the cost of quality?

Question 8 8. What is a tangible cost on sales?

Question 9 9. What is an example of tangible cost on sales?

Question 10 10. What is the formula to calculate economic value added?

Page 3

Question 11 11. Which of the following best defines the concept of opportunity cost?

Question 12 12. Which of the following statements related to economic value added is TRUE?

Question 13 13. What is used to communicate steps through boxes and arrows to conclude with a solution to a specific problem?

Question 14 14. The seven quality tools are also known as

Question 15 15. Which quality tools is used to show graphically frequency distributions of two variables which are helpful to determine how often something occurs?

Page 4

Question 16 16. Activity-based management uses what type of costing?

Question 17 17. What type of analysis looks at specific production activities and determines their strengths and weaknesses?

Question 18 18. Which costing method calculates overhead as an overall overhead rate multiplied by the number of labor hours needed for the project?

Question 19 19. _____ states that for every one transaction that occurs, at least two accounts will be affected.

Question 20 20. Why must the amount debited and the amount credited in each transaction be equal?

Page 5

Question 21 21. Which of the following accounts has balance increases when it is debited and balance decreases when it is credited?

Question 22 22. Which of the following is a step in creating an action plan?

Question 23 23. Once the core issue is understood and deemed feasible, what is the next step in creating a value chain?

Question 24 24. Why should companies analyze what actions are important to customers?

Question 25 25. How do potential investors utilize a company's reported financial information?

Page 6

Question 26 26. Which of the following entities established the time period principle?

Question 27 27. Why would employees be interested in the company's financial status?

Question 28 28. Suzie is the owner of Suzie's Silks. She has put together a team to gather data about her company to analyze the company's quality control. What stage of the PDCA cycle is Suzie's Silks?

Question 29 29. What is the most important part of business process modeling in business analysis?

Question 30 30. What is an example of an intangible cost?

Business Process Improvement Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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