Business Production & Operations Lesson Plans Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. What type of production process can be described as a series of different production runs focusing only on one type of product with all the same parts and characteristics with each run?

Question 2 2. What is raw data?

Question 3 3. A manager who makes decisions about how to direct action plans is a

Question 4 4. According to the Task and Bonus System, an employee _____.

Question 5 5. Danisha is a manager at a furniture manufacturing company. She is currently planning employees' schedules and deciding which positions they will cover on the factory line. What type of planning is Danisha engaged in?

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Question 6 6. Business _____ are the day-to-day activities that entail running the company in order to make a profit and meet other business-related goals.

Question 7 7. What is the management of the employees that help run the facility?

Question 8 8. ISO 9000 is:

Question 9 9. When a university implements TQM to improve the quality of classroom instruction, which of these would be an output?

Question 10 10. The ISO 9000 audit is a:

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Question 11 11. A manager who is responsible for decisions about day-to-day operations is a

Question 12 12. In a Gantt chart, which of the following include smaller, more intricate tasks that need to be completed as part of a larger task?

Question 13 13. Why is a company's decision to build a new facility considered a strategic decision?

Question 14 14. Speedy Cellular is implementing a Kaizen program for the assembly department. The assemblers will be asked to _____

Question 15 15. Which of the following are made up of terminal elements in a Gantt chart?

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Question 16 16. The head of Acme Tools and Plumbing, Jordy McClellan, decided to solve a customer complaint problem by conducting company-wide customer service training. The goals were to improve the process and transform the culture of the company to revolve around serving customers. Which aspect of Total Quality Management (TQM) did Mr. McClellan use?

Question 17 17. A manager who makes decisions for the overall organization is a:

Question 18 18. What is the type of planning that involves dealing with buildings and machinery?

Question 19 19. Productivity can be measured by

Question 20 20. Who is responsible for creating the Task and Bonus System?

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Question 21 21. What are management information systems?

Question 22 22. Which production method attempts to keep production and inventory to only what is needed, when it is needed?

Question 23 23. The overall objective of ISO 9000 is

Question 24 24. Historical/past data allows a manager to _____.

Question 25 25. ISO 9000 is attractive to organizations who

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Question 26 26. Which of the following is NOT one of the steps in the strategic planning process?

Question 27 27. The foundation of Total Quality Management (TQM) is based upon a continuous thought process that involves the entire purchase experience. Which of the following is NOT part of that process?

Question 28 28. Joe's supervisor has asked how long it will take for him to finish a project. Joe anticipates a 'best case' scenario of 4 hours, a 'worst case' scenario of 8 hours, and a 'probable' scenario of 5 hours. Using the formula to calculate 'Expected Time', Joe should tell his supervisor the project will take _____.

Question 29 29. How does quantitative data differ from qualitative data?

Question 30 30. What does PERT stand for?

Business Production & Operations Lesson Plans Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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