Copyright

CEOE Business Education: Change Management Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which of these steps in the planned change process puts the change plan into action?

Question 2 2. Which of the three stages make up Lewin's change model?

Question 3 3. Amy works in a company that has had a very casual environment for years. Now she has to sign her name both electronically and on paper prior to submitting any work and she feels that this change is completely unnecessary. Identify which of the following factors motivates her resistance to change:

Question 4 4. When stating the problem, it is important to:

Question 5 5. Which of the following steps in Kotter's change model involves the change leader selecting and recruiting a team of individuals who will be capable of carrying out the change?

Page 2

Question 6 6. Which term describes the act of monitoring the organization's internal and external environments for early signs that a change may be needed?

Question 7 7. During which stage of Lewin's model does reinforcing, stabilizing, and solidifying the new state after the change occur?

Question 8 8. Approximately 70 workers are employed at an IT firm called Johnson Incorporated. All of these workers are used to checking in with their supervisors five minutes before starting to work. In case an employee has a good idea, he doesn't have to worry about channels but can go straight to the CEO. The environment is very casual here. Why are these things examples of organizational culture?

Question 9 9. Organizational changes are generally:

Question 10 10. Which step of Kotter's model was Carl using when he selected employees who will help him to see this change through?

Page 3

Question 11 11. ABC Company manufactures various electronic items for sale in an online market. Recently, sales have dropped off and, after doing some research, the management team discovers that an upstart company is selling to a portion of ABC's long-standing customer base. In response, ABC's management elects to launch a new marketing strategy to rebuild its customer base. This action represents _____.

Question 12 12. Which of these steps in the planned change process provides a roadmap for how the change will be implemented?

Question 13 13. Which step of Kotter's model was Carl using when he held a meeting with his staff to discuss the current financial situation at the carwash?

Question 14 14. All of the following relate to people changes in an organization EXCEPT:

Question 15 15. The first step in the force field analysis involves:

Page 4

Question 16 16. During which stage of Lewin's model do employees learn the new behaviors, processes and ways of thinking?

Question 17 17. To remain competitive in the marketplace, Mary and her leadership team conducted a SWOT analysis to develop new strategies. This analysis could include studying all of the following EXCEPT:

Question 18 18. The following are representative of an organization's internal environment EXCEPT the _____.

Question 19 19.

Which of the following influences both driving and resistant forces?

1. people

2. habits

3. customs

4. attitudes

Question 20 20. Which of the following steps in Kotter's change model involves monitoring the acceptance of change and how well the organizational culture is adapting to the change?

Page 5

Question 21 21. Which of the following changes occur as a result of structural, strategic, people, and process changes in an organizational environments?

Question 22 22. Equilibrium is:

Question 23 23. One key to successfully implementing change is:

Question 24 24. During a major change initiative, management discovers that there is not enough understanding about the change itself and there is a lack of strong project management for the change. These types of obstacles would be dealt with in which of the following steps in Kotter's change model?

Question 25 25. Which of the following does an organization have full control over?

Page 6

Question 26 26. As CEO of his company, Mack seeks to use Kotter's 8-step change model to make a comprehensive organizational change to improve efficiency and boost the company's sagging profits. As part of the first step, he outlines a program he believes will revive the business in six to nine months. What aspect of the first step in the change model did he miss?

Question 27 27. Which of the following refers to organizational changes to the company's structure that possibly involve internal or external factors and impact how the business is run?

Question 28 28. Sam's Gear is a very traditional organization that manufactures camping equipment. Stellar Trek is a learning organization that also manufactures camping equipment. How might the two organizations vary in their approaches to an economic slow down in a way that CLEARLY demonstrates their organizational difference?

Question 29 29. Which of the following steps in Kotter's change model involves inspiring the necessary teamwork, ideas, and eagerness to make sacrifices relating to the change?

Question 30 30. Which stage of Lewin's model is used to create an awareness of how the status quo, or current level of acceptability, is hindering the organization in some way?

CEOE Business Education: Change Management Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

OSAT Business Education (CEOE) (040): Practice & Study Guide  /  Business Courses
Support