Copyright

CEOE Business Education: Fundamentals of Management Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. How does being diverse help a company?

Question 2 2. _____ is often called the fifth function of management. It involves the evaluation, recruitment, selection, training and placement of individuals in specific job roles.

Question 3 3. A successful global manager _____

Question 4 4. How do middle level managers serve as a liaison between top management and the rest of an organization?

Question 5 5. Fred the football coach must meet with the media and answer questions about team performance after every game. Which one of Mintzberg's managerial roles is Fred fulfilling?

Page 2

Question 6 6. A manager must spend time connecting with employees on an interpersonal level. When a manager communicates, motivates, inspires, and encourages employees towards a higher level of productivity, what function is that manager performing?

Question 7 7. Don is in charge of setting up a vehicle assembly plant in Bulgaria. He will need to work with local labor unions, suppliers in China, and finance people in New York. To succeed, Don needs to develop _____

Question 8 8. Daniel manages a team that has missed their production goals for the past three months. After reviewing each employee's performance record, Daniel adjusted the sales goal to take additional quality control measures into consideration. Why is this an example of controlling?

Question 9 9. What is the goal of diversity in organizations?

Question 10 10. Which skill set do top-level managers need in order to see the 'big picture?'

Page 3

Question 11 11. Which of these people will have the greatest need to deal with and resolve uncertainty?

Question 12 12. Which of these people is most likely to be a middle manager?

Question 13 13. The four basic skills a manager needs to have include the ability to _____

Question 14 14. Alice and Leon are colleagues. Alice was brought up in a culture that taught her to respond to questions with 'Yes, ma'am' or 'Yes, sir.' She gets offended when Leon does not respond in this manner. This is an example of different styles of:

Question 15 15.

Diverse employees need their managers' awareness of their culture and language so that the employees can _____.

A. Develop their professional talents.

B. Find appropriate food in the company cafeteria.

C. Make friends at work.

D. Communicate successfully with colleagues.

Page 4

Question 16 16. Rita is the regional manager for a clothing retailer. She attends a ribbon cutting ceremony every time a new store opens for business. Which one of Mintzberg's managerial roles is she fulfilling?

Question 17 17. How are top level managers different from managers at other levels?

Question 18 18. Sal is a supervisor for a call center. He constantly monitors his employees' production and likes to walk around answering questions and coaching the employees who require it. Which role category is Sal fulfilling?

Question 19 19. Pick the answer choice that represents an example of organizing:

Question 20 20. Why do lower level managers have a more interpersonal role than managers at higher levels?

Page 5

Question 21 21. When Mark the manager communicates his department's resource needs to company headquarters, which interpersonal role is he fulfilling?

Question 22 22. Jill is being placed in charge of the XYZ Corp. sales offices in the Bahamas. In order to succeed, Jill will need to develop _____

Question 23 23. You're a novice teacher and expect your supervisor to show you how to create more effective lessons. In order for this to occur, your boss will need to possess _____.

Question 24 24. Sylvia is a manager at an accounting services firm. She is designing a four-step process based on the functions of management, which include:

Question 25 25. Shirley the shop clerk is upset about the longer hours she must work during the holiday season. She really would prefer to have extra time off. Her manager is able to help Shirley see how important her work is to the success of the store and explains to her that she is one of the best workers he has. He assures her that if she can make it through this season he will reward her with time off in the upcoming months. Which skill has the manager used to help Shirley in this situation?

Page 6

Question 26 26. At what level are technical skills in a manager most important?

Question 27 27. Which category of roles does Sara the store manager use when she makes up the weekly schedule for her employees?

Question 28 28. A manager from country A has arrived to work for a firm based in country B. He is used to a laid-back atmosphere in his country, where it's usual for people to be late by more than 30 minutes. The workers in country B are used to everything running on time. On his second day at the firm, the manager did not start a meeting scheduled for 10:30 until 11:15. How will the employees likely react if he persists with such an approach?

Question 29 29. Diversity within the workforce can be related to employee _____.

Question 30 30. How does controlling in an international environment differ from controlling in a national environment?

CEOE Business Education: Fundamentals of Management Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

OSAT Business Education (CEOE) (040): Practice & Study Guide  /  Business Courses
Support