Copyright

Change in Organizations Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which of the following steps in Kotter's change model involves the change leader selecting and recruiting a team of individuals who will be capable of carrying out the change?

Question 2 2. During which stage of Lewin's model does reinforcing, stabilizing, and solidifying the new state after the change occur?

Question 3 3. Lauren held a staff appreciation luncheon to inform her employees that existing clients' feedback on phase one of the new skincare system and pricing structure was overwhelmingly positive. Why is this an example of the sixth step of the change model, generate short-term wins?

Question 4 4. What term describes a change occurring due to deliberate decisions made in an organization?

Question 5 5. Types of external factors include:

Page 2

Question 6 6. Annual sales at K-Put, Inc. were down 55%, which prompted the CEO to implement a major overhaul of the business. He sent out a memo to all employees, stating: 'There will be some big changes made across all departments. If you do not happily comply with the new directives, you will likely find yourself on the short list for termination.' This scenario is an example of _____.

Question 7 7. Internal environment factors include changes to:

Question 8 8. During which stage of Lewin's model do employees learn the new behaviors, processes and ways of thinking?

Question 9 9. Amy works in a company that has had a very casual environment for years. Now she has to sign her name both electronically and on paper prior to submitting any work and she feels that this change is completely unnecessary. Identify which of the following factors motivates her resistance to change:

Question 10 10. The best time for an organization to implement a new plan is when _____.

Page 3

Question 11 11. In which of the following steps of Kotter's change model does management take time to paint a picture of what the organization's future will look like after the change has taken place?

Question 12 12. Which of the following steps in Kotter's change model involves monitoring the acceptance of change and how well the organizational culture is adapting to the change?

Question 13 13. Package delivery methods are expected to change greatly in the upcoming years as drones develop. Which external change influence does this represent?

Question 14 14. During a major change initiative, management discovers that there is not enough understanding about the change itself and there is a lack of strong project management for the change. These types of obstacles would be dealt with in which of the following steps in Kotter's change model?

Question 15 15. Which of the following actions would a manager take to empower broad-based action?

Page 4

Question 16 16. Which of the following does an organization have full control over?

Question 17 17. Jim feels angry and disgusted with his company after a recent company-wide change. It doesn't seem like management thought about it before making the change, and now Jim just can't experience any positive feelings about his work. Jim appears to be going through _____ with the company.

Question 18 18. Organizational changes are generally:

Question 19 19. Resistance to change can occur when:

Question 20 20. Which of the following is a LIKELY outcome if management receives too many employee ideas about change within the organization?

Page 5

Question 21 21. How might an employee react to a workplace change that will increase workload difficulty if that employee is not 100% sure he or she will be able to keep up with the new workload?

Question 22 22. Which step of Kotter's model was Carl using when he selected employees who will help him to see this change through?

Question 23 23. Which of the following steps in Kotter's change model involves inspiring the necessary teamwork, ideas, and eagerness to make sacrifices relating to the change?

Question 24 24. What might cause an employee to feel particularly distressed at finding out that his company is changing its main focus of business?

Question 25 25. A large global restaurant chain recently began selling fried rice. However, after managers in several international markets spoke up, the company's franchised restaurants in those areas added fried noodles to their menu instead. Which change strategy was MOST likely used to get the company to consider this menu option?

Page 6

Question 26 26. Which step did Lewin find to be especially important to ensure that people do not revert back to their old ways of thinking or doing prior to the implementation of the change?

Question 27 27. Which stage of Lewin's model is used to create an awareness of how the status quo, or current level of acceptability, is hindering the organization in some way?

Question 28 28. Which of the behavior reactions, or 4Ds, concerns confusion created by the initiation of change?

Question 29 29. Crazy Kids Clothing implemented new standards for fireproofing its' products. What caused this change?

Question 30 30. Approximately 70 workers are employed at an IT firm called Johnson Incorporated. All of these workers are used to checking in with their supervisors five minutes before starting to work. In case an employee has a good idea, he doesn't have to worry about channels but can go straight to the CEO. The environment is very casual here. Why are these things examples of organizational culture?

Change in Organizations Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Business 307: Leadership & Organizational Behavior  /  Business Courses
Support