Communicating Electronically Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Michael Jones, living in New York City USA, is collaborating with Linda Yeo, living in Beijing China, to write a research document resulting from data they have collected by sending the same letter to many research subjects. Which one would they have used to be effective in this activity?

Question 2 2. What type of technology is used internally for the company to communicate, promote and share industry/product news?

Question 3 3.

If an employee emails confidential company information to a friend, which guideline(s) was NOT followed? Choose the best combination.

I. Keep confidential information confidential.

II. Use correct grammar and punctuation.

III. Keep business and personal contacts separate.

IV. Keep it short, sweet, and smart.

Question 4 4. Following the successful celebrity endorsement of Georgia Baked Chicken, the company decided to run an advertising campaign with supposedly real customers. They hired ten ordinary people to make claims about how much they loved the chicken in television spots. Why would they need to provide a disclosure that stated these people were paid product endorsers?

Question 5 5. What is instant messaging?

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Question 6 6. Which of the following is an example of understanding the rules and behaviors of email communication?

Question 7 7. What is the best way for companies to ensure that communication technology is used wisely?

Question 8 8. Text messaging is an example of which one of the following?

Question 9 9. What is the name given to font and layout setting templates that are used to standardize documents in word processing software?

Question 10 10. What is the most important item that a company should have relative to the use of mobile message communication?

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Question 11 11. What is an ability to choose the best ethical path?

Question 12 12. Which of the following should be done when using a cell phone for business?

Question 13 13. Why should you never type an email in ALL CAPITAL LETTERS?

Question 14 14. What tool places a ready-made block of text automatically into a document?

Question 15 15. Within the confines of ethical understanding, why would Georgia Baked Chicken need to be concerned about the outcomes of their decision to layoff employees?

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Question 16 16. What should a subject line of an email look like?

Question 17 17. Which of the following elements should be included as part of a proper email closing statement?

Question 18 18. What is the best reason to send emails in a business environment?

Question 19 19. Which of the following is an example of NOT following the guideline to use correct grammar, punctuation, and word usage?

Question 20 20. What is another name for a template?

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Question 21 21. Which of the following is NOT an area of legal communication?

Question 22 22. Texting is best used for ...

Question 23 23. In addition to their hot apple cider, Georgia Baked Chicken sells very hot coffee as a beverage option. They want to avoid the problems that McDonald's ran into when they were sued by a customer for burns from their coffee. What type of legal communication will protect them in the event of product misuse or misunderstanding by customers?

Question 24 24. Regarding the proper structure of an email, the acronym CABS stands for: Correct closing statement, Address formally, Brief in length, and _____.

Question 25 25. What name is given to tutorials that help create documents such as resumes, letters, etc automatically?

Communicating Electronically Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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