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Communicating in Groups: Help and Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. _____ is the ability to utilize many minds to develop a multitude of ideas, leading to a high quality solution.

Question 2 2. Which of the following is the BEST example of a clear performance goal?

Question 3 3. Business etiquette _____

Question 4 4. Which of the following is NOT a use for Virtual World in the workplace?

Question 5 5. Which of the following is NOT a step of improving long-term memory results?

Page 2

Question 6 6. Which type of team is where groups of employees who come from different departments or job function and are used for a specific issue related to a product, process or customer?

Question 7 7. Howard is vice president of media relations. Keisha is a senior web developer in marketing. Both are part of a team of high-level employees from various departments that will determine how best to present the company's new line of products to the public. Although each team member has authority over company policy, there is no designated group leader. Why is this a cross-functional team?

Question 8 8. Which of the following would NOT be a reason for employees to form an interest group?

Question 9 9. What are the five factors of ineffective group communication?

Question 10 10. Which use provides Virtual Worlds the ability to have companies demonstrate and educate their consumers on their products?

Page 3

Question 11 11. Perception is _____.

Question 12 12. The three different types of work teams are

Question 13 13. In a social situation for a business meeting, which of these is the best choice to order for dinner?

Question 14 14. What factor of ineffective group communication is when members start to turn on each other to assign blame for any errors or mistakes?

Question 15 15. Judy has been assigned to work on a project with several coworkers. Project members are interdependent on one another and all work towards the same end goal. Judy is a member of a _____

Page 4

Question 16 16. _____ can hamper the judgment, mental alacrity and effectiveness of a group's decision making through _____.

Question 17 17. If a CEO sends out an email to all employees explaining about an upcoming merger, this would be:

Question 18 18. Which element of meeting planning requires assembling, arranging, or producing?

Question 19 19. A person who pushes the group towards decision-making is called a(n)

Question 20 20. Which of the following is NOT part of the meeting preparation process?

Page 5

Question 21 21. Which statement is true about work groups and/or work teams?

Question 22 22. What are the five functions of nonverbal communication?

Question 23 23. Most people in your office wear suits or other professional attire each work day. At your former job, Friday was casual. What should you wear to work on Fridays at your current job?

Question 24 24. The understanding of what a team is trying to accomplish, or what it is working towards, is called the _____.

Question 25 25. How might it be advantageous for a company to bring together a group of people who each have a unique perspective regarding an issue the company faces?

Page 6

Question 26 26. What function of nonverbal communication is controlled by using nonverbal cues to establish rules of communication?

Question 27 27. Official, corporate-endorsed communication channels are what type of network?

Question 28 28. What are three important parts of a grapevine?

Question 29 29. When someone participates in order to bring something to completion, what are they doing for the meeting?

Question 30 30. A person who gets things done by taking conversation and discussing and turning it into action and deliverables is called a(n)

Communicating in Groups: Help and Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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