Communicating in the Workplace Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which pillar of a knowledge economy deals with how governments encourage the free flow of information and entrepreneurship?

Question 2 2. Which element of effective communication is concerned with specific details and information that is accurate and ethical?

Question 3 3. Following the successful celebrity endorsement of Georgia Baked Chicken, the company decided to run an advertising campaign with supposedly real customers. They hired ten ordinary people to make claims about how much they loved the chicken in television spots. Why would they need to provide a disclosure that stated these people were paid product endorsers?

Question 4 4. Margie works on Roger's team, but she resides in a different state. Margie has been looking forward to receiving her performance review in person when Roger makes a planned trip to her office. He has promised Margie one hour of uninterrupted time. When the performance review meeting takes place, Margie receives praise for her work. However, Roger checks emails on his laptop during their conversation, seems stressed, and has an unhappy look on his face. His behavior is an example of which of the following?

Question 5 5. What are the effective listening techniques?

Page 2

Question 6 6. Which of the following is an example of explicit communication?

Question 7 7. Carol is an elementary school teacher who was asked to give a speech to business leaders. Without providing definitions to terms, Carol included phrases and terms like 'differentiated instruction,' 'Bloom's Taxonomy,' and 'Praxis scores.' What did Carol do wrong?

Question 8 8. Why should team members be interested in listening to and providing feedback?

Question 9 9. Explicit communication:

Question 10 10. All of the following are types of communication successful managers use EXCEPT:

Page 3

Question 11 11. Which effective listening technique is the ability to attain more information by asking questions?

Question 12 12. A continued dialogue between the sender & receiver is called _____.

Question 13 13. Perception is

Question 14 14. The _ includes all the informal conversations that occur between organizational members that are not officially sanctioned.

Question 15 15. Which element of effective communication is concerned with the ability to capture the receiver's attention and motivate them to take a desired action?

Page 4

Question 16 16. People assume if a celebrity is beautiful they must also be nice and funny. What is this an example of?

Question 17 17. What are the three factors that are needed for a successful team?

Question 18 18. External communication does all of the following except:

Question 19 19. Internal organizational communication channels can flow in all of these ways except

Question 20 20. What is effective communication in the workplace?

Page 5

Question 21 21. What barrier to effective listening can be overcome by taking a deep breath and fully listening before replying?

Question 22 22. Which of the following would not be considered an advanced technology?

Question 23 23. Which of the following is an example of a meeting with lots of energy (or team interaction)?

Question 24 24. Why is interpersonal communication considered to be minimally restricted?

Question 25 25. What is a global village?

Page 6

Question 26 26. Why is it important to ask questions after communicating?

Question 27 27. Evaluate the statements below and indicate which one best describes the difference between attitudes and beliefs.

Question 28 28. Why are harmony and trust so important in communication in the workplace?

Question 29 29. Deflecting is _____.

Question 30 30. How does understanding occur in a communication process?

Communicating in the Workplace Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Business 113: Business Communication  /  Business Courses
Support