Communicating with Technology in the Workplace Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. What is the best way for companies to ensure that communication technology is used wisely?

Question 2 2. Texting is best used for ...

Question 3 3. Which outlet could you use to network with business people offline?

Question 4 4. What is a group of online communication options that allow users to participate, offer feedback, receive information and share ideas?

Question 5 5. Why should you never type an email in ALL CAPITAL LETTERS?

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Question 6 6. What is publicly shared opinions of others?

Question 7 7. What is instant messaging?

Question 8 8. Which tool is BEST used to communicate through spoken word?

Question 9 9. Which of the following should be done when using a cell phone for business?

Question 10 10. What does it mean in social media to have your profiles Grandparent-Proof?

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Question 11 11. How can blogs be useful for new employees?

Question 12 12. Which of the following is NOT a rule of social networking?

Question 13 13. Which of the following elements should be included as part of a proper email closing statement?

Question 14 14. Which of the following is NOT an advantage of electronic communication?

Question 15 15. Which of the following is a disadvantage of electronic communication?

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Question 16 16. What does it mean when a customer opts out of an email or text messaging campaign?

Question 17 17. Social networking is _____.

Question 18 18. Social networking can also be used as a marketing tool to _____.

Question 19 19. Which of the following reasons is NOT a good use of Wikis?

Question 20 20.

If an employee emails confidential company information to a friend, which guideline(s) was NOT followed? Choose the best combination.

I. Keep confidential information confidential.

II. Use correct grammar and punctuation.

III. Keep business and personal contacts separate.

IV. Keep it short, sweet, and smart.

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Question 21 21. Which of the following is an example of understanding the rules and behaviors of email communication?

Question 22 22. Which of the following is an example of NOT following the guideline to use correct grammar, punctuation, and word usage?

Question 23 23. What tool is best used for instruction, entertainment or public relations?

Question 24 24. Text messaging is an example of which one of the following?

Question 25 25. Electronic communication consists of _____.

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Question 26 26. Which of the following would NOT be a form of social media?

Question 27 27. Sending a monthly electronic message showcasing new car inventory would be an example of _____.

Question 28 28. What is the most important item that a company should have relative to the use of mobile message communication?

Question 29 29. How can social media help target consumers?

Question 30 30. When a customer tweets a question about the safety of giving her drink to kids, she can respond immediately. This is an example of what role social media can have?

Communicating with Technology in the Workplace Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Business 113: Business Communication  /  Business Courses
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