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Communication Basics in Sales Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Mike, Operations Manager for Solar Solutions, has had communication difficulties about the daily production of steel in his meetings with James, one of the shift supervisors. Assuming this is an issue of hierarchy, the barrier they face is related to _____.

Question 2 2. Mr. Levenda, Assistant Superintendent of Curriculum at Valley School District, sends a memo to all teachers requesting that the DVMA and DVRA must be administered by quarter's end so struggling students can be referred for additional RTI and MTSS. Mr. Levenda's use of acronyms confuses many new teachers. This scenario illustrates what type of barrier?

Question 3 3. A U.S. marketing manager is irritated that his counterpart in Japan limited eye contact during a recent visit to his facility. A sign of attentiveness to one represents inappropriate behavior to the other. This is an example of what type of barrier?

Question 4 4. Which of the following best describes what barriers do to communication?

Question 5 5. Ellen in the Los Angeles, California office is frustrated over a teleconference meeting she had with Donald and James from the London, England office. Because this meeting necessitated the use of Skype, Ellen tried to push aside her preference for a face-to-face discussion and focus on the task at hand, but the meeting was cut short when the Skype connection was lost, adding to Ellen's frustration. Ellen MOST likely experienced what barrier(s) in this scenario?

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Question 6 6. Which of the following is NOT characteristic of reflective listening?

Question 7 7. Which of the following is NOT true of open-ended questions as a communication skill?

Question 8 8.

Anthony was trying to be supportive of his buddy, Wyatt, when Wyatt's girlfriend broke up with him. Wyatt was genuinely down and sullen. Anthony was in a great mood before finding out about Wyatt's girlfriend but he brought his mood down to comfort his friend.

What communication skill is Anthony practicing?

Question 9 9. Which of the following does NOT indicate that Tim has good communication skills?

Question 10 10. Which of the following is a great use of an 'I statement' including a feeling and need?

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Question 11 11. Which type of communication may be related to someone's physical appearance?

Question 12 12. All of the following are types of communication successful managers use EXCEPT:

Question 13 13. Why is interpersonal communication considered to be minimally restricted?

Question 14 14. How does written communication provide immediacy and economical feasibility?

Question 15 15. Why do managers rely heavily on oral communication?

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Question 16 16. What does it mean to be solution-focused in sales?

Question 17 17. This critical communication skill helps you understand what the customer needs and how you can help.

Question 18 18. Which of these is an example of mirroring in sales?

Question 19 19. Good communication skills are important in sales for all of the following reasons EXCEPT which?

Question 20 20. Why is it important to maintain eye contact during a sale?

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Question 21 21. Which of the following illustrates the difference between psychological noise and physiological noise?

Question 22 22. How does understanding occur in a communication process?

Question 23 23. The communication process is made up of _____.

Question 24 24. Sender is to encode as receiver is to _____.

Question 25 25. A continued dialogue between the sender & receiver is called _____.

Communication Basics in Sales Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back to them later with the "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!

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