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Question 11.Mike, Operations Manager for Solar Solutions, has had communication difficulties about the daily production of steel in his meetings with James, one of the shift supervisors. Assuming this is an issue of hierarchy, the barrier they face is related to _____.
Question 22.Mr. Levenda, Assistant Superintendent of Curriculum at Valley School District, sends a memo to all teachers requesting that the DVMA and DVRA must be administered by quarter's end so struggling students can be referred for additional RTI and MTSS. Mr. Levenda's use of acronyms confuses many new teachers. This scenario illustrates what type of barrier?
Question 33.A U.S. marketing manager is irritated that his counterpart in Japan limited eye contact during a recent visit to his facility. A sign of attentiveness to one represents inappropriate behavior to the other. This is an example of what type of barrier?
Question 44.Which of the following best describes what barriers do to communication?
Question 55.Ellen in the Los Angeles, California office is frustrated over a teleconference meeting she had with Donald and James from the London, England office. Because this meeting necessitated the use of Skype, Ellen tried to push aside her preference for a face-to-face discussion and focus on the task at hand, but the meeting was cut short when the Skype connection was lost, adding to Ellen's frustration. Ellen MOST likely experienced what barrier(s) in this scenario?
Question 66.Which of the following is NOT characteristic of reflective listening?
Question 77.Which of the following is NOT true of open-ended questions as a communication skill?
Anthony was trying to be supportive of his buddy, Wyatt, when Wyatt's girlfriend broke up with him. Wyatt was genuinely down and sullen. Anthony was in a great mood before finding out about Wyatt's girlfriend but he brought his mood down to comfort his friend.
What communication skill is Anthony practicing?
Question 99.Which of the following does NOT indicate that Tim has good communication skills?
Question 1010.Which of the following is a great use of an 'I statement' including a feeling and need?
Question 1111.Which type of communication may be related to someone's physical appearance?
Question 1212.All of the following are types of communication successful managers use EXCEPT:
Question 1313.Why is interpersonal communication considered to be minimally restricted?
Question 1414.How does written communication provide immediacy and economical feasibility?
Question 1515.Why do managers rely heavily on oral communication?
Question 1616.What does it mean to be solution-focused in sales?
Question 1717.This critical communication skill helps you understand what the customer needs and how you can help.
Question 1818.Which of these is an example of mirroring in sales?
Question 1919.Good communication skills are important in sales for all of the following reasons EXCEPT which?
Question 2020.Why is it important to maintain eye contact during a sale?
Question 2121.Which of the following illustrates the difference between psychological noise and physiological noise?
Question 2222.How does understanding occur in a communication process?
Question 2323.The communication process is made up of _____.
Question 2424.Sender is to encode as receiver is to _____.
Question 2525.A continued dialogue between the sender & receiver is called _____.
Communication Basics in Sales Chapter Exam Instructions
Choose your answers to the questions and click 'Next' to see the next question. You can skip questions if you would like and come back
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appear. Click it to see your results. You will lose your work if you close or refresh this page. Good luck!