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Communication, Conflict Resolution & Negotiation in Business Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. What is a channel of communication?

Question 2 2. Which of the following is probably the oldest channel of communication?

Question 3 3.

Sally is in charge of a virtual team of 8 sales representatives. She needs a communication strategy to connect the team and allow her to quickly respond to any of their queries.

Which of these if the most appropriate method for Sally to use?

Question 4 4. Identify two activities that can help improve communication for virtual teams.

Question 5 5. A consulting firm and a bank are trying to resolve issues regarding a possible breach of contract obligations. They are in the negotiation phase and have agreed that the consulting firm will withdraw its lawsuit against the bank in return for a 3-year contract, where they will receive roughly $100,000 each year. The initial offer of the bank was $75,000, but after a lengthy discussion they decided to increase it. Why is this an example of the bargaining and problem solving phase?

Page 2

Question 6 6. Two companies, one worth $10 million and the other worth $20 million, have started exporting products together to the European market. The company that is worth $10 million stated that the minimum price for which it would work for the larger company was $1 million. The expected profit from this joint export is $3 million. What is the bottom line in this scenario?

Question 7 7. Sales of new tablets in your company have declined each of the last three quarters. Management is looking for recommendations on improving sales in the next year, and want specific strategies outlined. What style of organization should you select for writing this report?

Question 8 8. Prewriting enables a writer to develop plan for communicating their message effectively. Once you have established a purpose for writing and identified your intended audience, what would you do next?

Question 9 9. Kara's supervisor has asked her to write a technical document about the city's water shortage, to be included with residents' water bills. Which of the following titles is best for Kara's document?

Question 10 10. While reviewing Tasha's document, Sarah found it difficult to understand all the data and to prioritize which items were most important. What advice should Sarah give to Tasha?

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Question 11 11. What is an intervention in facilitation?

Question 12 12. Which one of the following is the best explanation of a facilitator?

Question 13 13. Which of the following is something that a presenter needs to look for when researching his or her audience?

Question 14 14. Which of the following is NOT a strategy for developing an effective presentation?

Question 15 15. What is an example of background information?

Page 4

Question 16 16. What is a benefit of an effective meeting?

Question 17 17. What is the value of project communications management?

Question 18 18. Which document is NOT required for a successful project management communications plan?

Question 19 19. Which of the following is the feeling that is most crucial after collaboration?

Question 20 20. Jonathan and Sam are employed at a PR company in Boston. Both of them want the company to fund projects they've been working on for the past three years, but senior management has informed them that the company will only fund one of the projects. Which one of the following options best explains why this situation resulted in competition?

Page 5

Question 21 21. This section of a business analysis report highlights problems or threats to the tools used to collect data.

Question 22 22. A business analysis report, by definition identifies a/an _____ and suggests a/an _____.

Question 23 23. Which one of the following is not an advantage of the written communication channel?

Question 24 24. One of the greatest challenges of a virtual team is _____.

Question 25 25. Two companies, Thomson Incorporated and Johnson International, are having a dispute about a joint venture they started. Thomson Incorporated is claiming that Johnson International is not providing the logistical support it promised. The companies have agreed that negotiations will last up to one week and that, if the conflict is not resolved by then, they will abandon their attempt at a joint venture. Which step of negotiation are the companies currently in?

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Question 26 26. What steps should one take during the rewriting process?

Question 27 27. Who is the audience for technical communications?

Question 28 28. Which one of the following is not a core competency of an effective facilitator?

Question 29 29. Learning based around beliefs, theories, and ideas that tie learning to an image or images is known as _____.

Question 30 30. What is a step to facilitating a meeting?

Communication, Conflict Resolution & Negotiation in Business Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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