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Communication in Management Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. You are in an important business meeting that could result in a large account for your company. What should you do with your telephone phone before attending the meeting?

Question 2 2. includes communication that goes from top to bottom, or from manager to subordinate

Question 3 3. Through the process of communication, organizational members can do all of the following except

Question 4 4. Efficient communication requires the deliverer to be ____ with the information delivered.

Question 5 5. Communicating expectations and measurements relating to performance standards occurs during this function of management.

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Question 6 6. Communication is used to gain information from a variety of internal and external sources during this function of management.

Question 7 7. This type of communicating climate tends to promote a higher level of productivity and job satisfaction.

Question 8 8. The four areas covered by business etiquette are:

Question 9 9. Which of the following statements is NOT true?

Question 10 10. How does understanding occur in a communication process?

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Question 11 11. Business etiquette _____

Question 12 12. Most people in your office wear suits or other professional attire each work day. At your former job, Friday was casual. What should you wear to work on Fridays at your current job?

Question 13 13. Which of the following illustrates the difference between psychological noise and physiological noise?

Question 14 14. _ includes those communications between organizational members and external parties.

Question 15 15. Internal organizational communication channels can flow in all of these ways except

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Question 16 16. How do you effectively use efficient communication?

Question 17 17. What is efficient communication?

Question 18 18. A manager must realize that their messages will always be filtered through the receivers' own

Question 19 19. The communication process is made up of _____.

Question 20 20. A continued dialogue between the sender & receiver is called _____.

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Question 21 21. What is effective communication?

Question 22 22. The _ includes all the informal conversations that occur between organizational members that are not officially sanctioned.

Question 23 23. _ is(are) known as how communication is conducted within an organization.

Question 24 24. occurs between organizational members who are on the same level in the managerial hierarchy of an organization.

Question 25 25. Sender is to encode as receiver is to _____.

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Question 26 26. In a social situation for a business meeting, what should you order for dinner?

Communication in Management Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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