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Communication in Strategic Decision Making Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. When organizational communication is understood as a transfer of knowledge, the three important roles are the signal, the signaler and the _____.

Question 2 2. Which of the following characteristics are most important when communicating organizational information by signal?

Question 3 3. The CEO of a construction company has directed her project managers to provider her with an automated notification when a project tasks falls more than 90 days behind schedule or exceeds the budget by more than 8%. In this example, the receiver is the:

Question 4 4. Which scenario represents a case in which the signal itself was inadequate to affect effective organizational communication?

Question 5 5. Which of the following are the right words for the acronym 'A.C.E.'?

Page 2

Question 6 6. Which of the following is TRUE about organizing and preparing presentations?

Question 7 7. Which of the following parts of the 'A.C.E.' acronym is most important?

Question 8 8. Which of the following parts of the 'A.C.E.' acronym would include visiting the physical space where you'll be presenting?

Question 9 9. Organizational communication should be used to communicate which of the following pieces of information?

Question 10 10. In which of the following scenarios should external communication be utilized?

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Question 11 11. Thomas from marketing and James from accounting have been appointed to formulate the company's new PR strategy. They are both heads of a department, and the upper management wants them to cooperate in forming this new strategy. Why is their discussion of a new strategy an example of horizontal communication?

Question 12 12. The manager of a company wants to inform his employees that they will not receive a high holiday bonus because revenue is down by 5%. He doesn't want to use formal methods of communication because if the information leaks it would further harm the company's stock, but he is sympathetic towards his employees and wants them to be able to plan their finances. Which method of communication should he use?

Question 13 13. What are the four channels of communication?

Question 14 14. In her haste, Kelly sent out an email to customers that was accidentally offensive. Because of this, a large number of subscribers chose to opt out. Analyze the statements below and indicate the one that best describes the problem Kelly's company will have because people chose to opt out?

Question 15 15. What is one disadvantage to using a visual communication channel?

Page 4

Question 16 16. Gerald needs to communicate with a large number of people but needs to customize it with relative ease. Which communication channel would be a good choice for Gerald?

Question 17 17. How do employees benefit from an effective leader?

Question 18 18. Why is using the appropriate method for communication important?

Question 19 19. What is one of the greatest strengths of an excellent leader?

Question 20 20. Why do managers need to make time to listen to their employees?

Page 5

Question 21 21. Which of the following should a manager consider when communicating in a business environment?

Question 22 22. Which of the following will likely cause understandable awareness of expectations and performance measurements for all employees?

Question 23 23. In a company, communication is vital towards achieving _____.

Question 24 24. Which of the following management functions occurs when a manager reviews and reports job performance and, if necessary, takes corrective and preventive actions?

Question 25 25. Which of the following happens when a manager does not stick with the decision-making process?

Page 6

Question 26 26. Who is trust most important for in an organization?

Question 27 27. Which of the following happens when employees are able to rely on management and know they will do the right thing?

Question 28 28. Which of the following defines the ability to make a decision and stick with it until completion?

Question 29 29. If a daily financial dashboard presents an executive with the information ''number of days cash on hand,'' the dashboard itself is best characterized as a _____.

Question 30 30. What is true about the concept of 'context' in the 'A.C.E.' acronym?

Communication in Strategic Decision Making Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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