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Communication in the Workplace: Help and Review Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. A continued dialogue between the sender & receiver is called _____.

Question 2 2. Joe is a top salesman, something he attributes to his own intelligence, personality and wit. When he recently missed a monthly quota though, he blamed it on new competitors in his territory. Joe is rationalizing his failure by using _____

Question 3 3. Which of the following illustrates the difference between psychological noise and physiological noise?

Question 4 4. Donald is an office manager. In his youth, he found that other kids of a certain nationality were quarrelsome and hard to get along with. When an applicant from the same nationality applied for an opening in Donald's office, Donald dismissed him because he didn't feel the applicant would get along with existing staff. Donald is using _____

Question 5 5. The communication process is made up of _____.

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Question 6 6. Which of these third-party roles is used to aid the disputing parties in analyzing and understanding the reasons for the conflict so that they can plan a resolution strategy?

Question 7 7. Which of these conflict management styles attempts to resolve a conflict by finding a middle ground?

Question 8 8. Communicating expectations and measurements relating to performance standards occurs during this function of management.

Question 9 9. includes communication that goes from top to bottom, or from manager to subordinate

Question 10 10. All of the following are types of communication successful managers use EXCEPT:

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Question 11 11. Why is interpersonal communication considered to be minimally restricted?

Question 12 12. Why might two businesses or people need to use a third party in their negotiations?

Question 13 13. Sender is to encode as receiver is to _____.

Question 14 14. Mark from the IT sector and Wayne from the accounting sector are supposed to develop a strategy that will accommodate the long-term needs of the company. Mark thinks they need to buy the best computers on the market, while Wayne wants them to pick the cheapest. After an open disagreement, Mark has taken a 2-week leave in order to not have to disagree about the issue again. Which of the following best describes this conflict resolution style?

Question 15 15. How does written communication provide immediacy and economical feasibility?

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Question 16 16. _ is(are) known as how communication is conducted within an organization.

Question 17 17. Jonathan and Sam are employed at a PR company in Boston. Both of them want the company to fund projects they've been working on for the past three years, but senior management has informed them that the company will only fund one of the projects. Which one of the following options best explains why this situation resulted in competition?

Question 18 18. Mary and Kelly have just started working for a new boss. Mary is unhappy because the new boss is strict and has many new rules. Kelly is optimistic because the office feels organized and has direction now under the new boss. Mary and Kelly have different _____

Question 19 19. What does attribution theory suggest about how we assess the behavior of others?

Question 20 20. How does understanding occur in a communication process?

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Question 21 21. Which of these third-party roles is the most active role a third-party can hold whereby he or she listens to both sides of the disagreement in a casual setting to encourage a mutual understanding of the root issue?

Question 22 22. Which type of communication may be related to someone's physical appearance?

Question 23 23. Tad was tasked with hiring a new sales manager for his team. He had two equally qualified candidates with seemingly like personalities. However, he found Cathy to be more attractive than Kelly. Tad decided to hire Cathy because he felt she would get along better with the team than Kelly would. Tad's behavior is an example of _____

Question 24 24. Communication is used to gain information from a variety of internal and external sources during this function of management.

Question 25 25. Internal organizational communication channels can flow in all of these ways except

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Question 26 26. Which of the following is a profile of a person likely to use accommodation as a conflict management style?

Question 27 27. Which of the following is the feeling that is most crucial after collaboration?

Question 28 28. How can a third party act as Facilitator?

Question 29 29. Why do managers rely heavily on oral communication?

Question 30 30. This type of communicating climate tends to promote a higher level of productivity and job satisfaction.

Communication in the Workplace: Help and Review Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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