Communication in the Workplace Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. This type of communicating climate tends to promote a higher level of productivity and job satisfaction.

Question 2 2. If your manager immediately agrees to do as you ask when you are upset with his actions, which conflict management method is he using?

Question 3 3. _ is(are) known as how communication is conducted within an organization.

Question 4 4. If your manager ignores you when you are upset with his actions, which conflict management method is he using?

Question 5 5. The communication process is made up of _____.

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Question 6 6. Which of the following is a profile of a person likely to use accommodation as a conflict management style?

Question 7 7. A manager must realize that their messages will always be filtered through the receivers' own

Question 8 8. Communicating expectations and measurements relating to performance standards occurs during this function of management.

Question 9 9. Which of the following is an advantage of written communication?

Question 10 10. Joe is a top salesman, something he attributes to his own intelligence, personality and wit. When he recently missed a monthly quota though, he blamed it on new competitors in his territory. Joe is rationalizing his failure by using _____

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Question 11 11. If your manager attempts to find a middle ground when you are upset with his actions, where you each sacrifice part of your demands, which conflict management method is he using?

Question 12 12. Internal organizational communication channels can flow in all of these ways except

Question 13 13. _ includes those communications between organizational members and external parties.

Question 14 14. Which of the following is considered a nonverbal communication method?

Question 15 15. Which of these conflict management styles attempts to resolve a conflict by finding a middle ground?

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Question 16 16. What is mediation?

Question 17 17. If your manager looks for a way to make all involved parties satisfied with the solution when you are upset with his actions, which conflict management method is he using?

Question 18 18. Why is interpersonal communication considered to be minimally restricted?

Question 19 19. Through the process of communication, organizational members can do all of the following except

Question 20 20. How does understanding occur in a communication process?

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Question 21 21. Which of the following illustrates the difference between psychological noise and physiological noise?

Question 22 22. What is stereotyping?

Question 23 23. Which of these third-party roles is the most active role a third-party can hold whereby he or she listens to both sides of the disagreement in a casual setting to encourage a mutual understanding of the root issue?

Question 24 24. How does written communication provide immediacy and economical feasibility?

Question 25 25. occurs between organizational members who are on the same level in the managerial hierarchy of an organization.

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Question 26 26. Which type of communication may be related to someone's physical appearance?

Question 27 27. Sender is to encode as receiver is to _____.

Question 28 28. What is arbitration?

Question 29 29. What is the halo effect?

Question 30 30. Communication is used to gain information from a variety of internal and external sources during this function of management.

Communication in the Workplace Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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