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Communication Processes & Skills Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. What is the most important aspect of decoding nonverbal cues?

Question 2 2. How can a fear appeal be most effective?

Question 3 3. What is the optimal group size for effective listening?

Question 4 4. _____ is the voluntary sharing of information to another person that helps them understand who you are.

Question 5 5. Sender is to encode as receiver is to _____.

Page 2

Question 6 6. What kind of attitude would be most likely to be changed through the peripheral route to persuasion?

Question 7 7. Stephanie was shopping for a Halloween costume and was having trouble choosing one. One of her favorite songs - Thriller by Michael Jackson - suddenly started playing softly over the store speakers. Stephanie suddenly realized that the costume in her hand was definitely her favorite and purchased it on the spot. Which of the following is the most likely explanation for Stephanie's sudden change in attitude?

Question 8 8. Which of the five functions of nonverbal communication uses nonverbal cues to take the place of verbal cues completely?

Question 9 9. Heidi is very upset because since she just found out that she did not receive a promotion that was expected after putting in months of overtime on a special project. Heidi wants to discuss the situation with her co-worker, Mike, before she gets back to her workday. In order for Mike to be an effective listener, he needs to:

Question 10 10. A continued dialogue between the sender & receiver is called _____.

Page 3

Question 11 11. The communication process is made up of _____.

Question 12 12. Which of the following types of information can an individual self-disclose to another person?

Question 13 13. What are the five functions of nonverbal communication?

Question 14 14. Olive's boss told her that she had to work late and Olive said 'Well, okay', while also slouching, bowing her head and frowning. This is an example of what nonverbal cue?

Question 15 15. How do emotions act when they help us to quickly determine our attitude?

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Question 16 16. Effective listening has many benefits, including: saving time, creating a safe environment for individuals to express themselves, and _____.

Question 17 17. _____ is a way to actively involve the individuals to ensure you are reaching your audience and keeping them engaged.

Question 18 18. Lack of eye contact, leaning in, and arms folded across the chest are examples of _____.

Question 19 19. _____ listening provides good advice and includes asking open-ended questions.

Question 20 20. What kind of attitude would be most likely to be changed through the central route to persuasion?

Page 5

Question 21 21. Understanding the _____ of the audience is an important element of effective listening when public speaking.

Question 22 22. What are the four types of effective listening in groups?

Question 23 23. Making eye contact, nodding your head, and leaning into a speaker are all examples of _____.

Question 24 24. In order to be an effective listener, the most important thing you can do is to _____.

Question 25 25. Which type of effective listening is concerned with investigating the speaker's message by considering its appropriateness and clarity?

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Question 26 26. Which of the following illustrates the difference between psychological noise and physiological noise?

Question 27 27. How does understanding occur in a communication process?

Question 28 28. _____ listening involves the receiver understanding the other person's communication and feeling what they are feeling.

Question 29 29. Theresa is a surgeon. She's asked to speak at her daughter's third-grade class for career day. For her presentation, Theresa plans to use higher level vocabulary to discuss a very complicated gastrointestinal procedure. What may be the outcome of her presentation?

Question 30 30. What function of nonverbal communication is controlled by using nonverbal cues to establish rules of communication?

Communication Processes & Skills Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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