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Communication Skills for CNEs Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of the tenets of empathetic communication relies on the ability to be introspective?

Question 2 2. Cindy has noticed that her coworkers avoid eye contact with her during work meetings. Which step might Cindy take first to improve her relationship with her coworkers?

Question 3 3. What does it mean to put yourself in someone else's shoes?

Question 4 4. Gerald needs to communicate with a large number of people but needs to customize it with relative ease. Which communication channel would be a good choice for Gerald?

Question 5 5. What is one disadvantage to using a visual communication channel?

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Question 6 6. In her haste, Kelly sent out an email to customers that was accidentally offensive. Because of this, a large number of subscribers chose to opt out. Analyze the statements below and indicate the one that best describes the problem Kelly's company will have because people chose to opt out?

Question 7 7. What types of communication do guidance counselors have with families?

Question 8 8. In academic settings, which is a type of internal communication?

Question 9 9. In academic settings, which is an example of constructive feedback for effective communication?

Question 10 10. What is meant by clear communication in education?

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Question 11 11. Which is true about communicating goals to students?

Question 12 12. What is the objective of learning called?

Question 13 13. Why is it important for a speaker or presenter to have self-awareness?

Question 14 14. Jerry applied for a job, but did not not think he had a chance to actually get the job. When he went to the interview, he wore jeans and a t-shirt, arrived late and answered questions from the interviewer without looking him in the eye. Jerry did not get this job. This scenario is an example of _____.

Question 15 15. Why would a company hire someone who has a high amount of interpersonal intelligence to be the Director of Customer Service?

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Question 16 16. Why do managers rely heavily on oral communication?

Question 17 17. Why is interpersonal communication considered to be minimally restricted?

Question 18 18. All of the following are types of communication successful managers use EXCEPT:

Question 19 19. Which of the following has the greatest impact on the effectiveness of communication?

Question 20 20. One tip to communicate effectively is to use empathy. What is empathy?

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Question 21 21. Which of the following is a FALSE statement about communication?

Question 22 22. What might be one way to solve a communication breakdown between a teacher and a student?

Question 23 23. Which of the following is not an example of teacher-student communication?

Question 24 24. What is communication?

Question 25 25. What is empathy?

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Question 26 26. In response to a local news event, Jim had a quick meeting with his team to discuss options then sent out a memo to all of the company employees. What communication channels did Jim employ?

Question 27 27. In academic settings, which is an example of external communication?

Question 28 28. Which is an example of academic vocabulary?

Question 29 29. Which of these choices provides an example of a person with good intrapersonal intelligence?

Question 30 30. Which type of communication may be related to someone's physical appearance?

Communication Skills for CNEs Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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