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Communication Skills in the Workplace Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Why are mnemonics significant?

Question 2 2. Groups need to be created with the right mix of members who will then have the knowledge and expertise to move forward and be productive. Which factor describes this type of situation?

Question 3 3. _____ is what happens when team members go to outsiders for additional assistance with decision making.

Question 4 4. What is audience-centered communication?

Question 5 5. Which type of effective listening is concerned with investigating the speaker's message by considering its appropriateness and clarity?

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Question 6 6. Which of the following is NOT an example of a team communication tool?

Question 7 7. Which of the five functions of nonverbal communication uses nonverbal cues to take the place of verbal cues completely?

Question 8 8. What is ineffective group communication in the workplace?

Question 9 9. Evaluate the statements below and indicate which one best describes the difference between attitudes and beliefs.

Question 10 10. _____ listening provides good advice and includes asking open-ended questions.

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Question 11 11. _____ is when all parties feel that they have reached a desired outcome.

Question 12 12. What type of barrier occurs when a listener creates a message based on what they already believe about the topic, versus having an open mind and listening to all of the facts?

Question 13 13. Carol is an elementary school teacher who was asked to give a speech to business leaders. Without providing definitions to terms, Carol included phrases and terms like 'differentiated instruction,' 'Bloom's Taxonomy,' and 'Praxis scores.' What did Carol do wrong?

Question 14 14. Subtypes of communication include:

Question 15 15. What are the five factors of ineffective group communication?

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Question 16 16. Which factor of ineffective group communication occurs when certain group members take more control and use it to overrun other members' suggestions?

Question 17 17. What are the four areas of effective speech?

Question 18 18. The benefits of open communication in the workplace include all except:

Question 19 19. What is the most important aspect of decoding nonverbal cues?

Question 20 20. What are the three factors that are needed for a successful team?

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Question 21 21. The following will help to create open communication in the workplace:

Question 22 22. All of the following are considered nonverbal communication except

Question 23 23. What function of nonverbal communication is controlled by using nonverbal cues to establish rules of communication?

Question 24 24. How should you BEST remember information by using short-term memory?

Question 25 25. Which of the following is an example of a meeting with lots of energy (or team interaction)?

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Question 26 26. _____ listening involves the receiver understanding the other person's communication and feeling what they are feeling.

Question 27 27. What are the five functions of nonverbal communication?

Question 28 28. What are the four types of effective listening in groups?

Question 29 29. Jane had a long argument with her boss, and they had a further falling out based on their exchange. Which of the following would BEST reflect an example of selective listening in this situation?

Question 30 30. What factor of ineffective group communication is when members start to turn on each other to assign blame for any errors or mistakes?

Communication Skills in the Workplace Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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