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Completing Your Message in the Workplace Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. What is a self-assessment?

Question 2 2. What is the name given to font and layout setting templates that are used to standardize documents in word processing software?

Question 3 3. What is another name for a template?

Question 4 4. The ball balloon magnetic block game is expected to exceed sales is an example of:

Question 5 5. Which of the following is the best description of a message follow-up?

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Question 6 6. 'Beautiful Scenery would like to hear any feedback or changes in the proposal by March 14th, 2016' is an example of:

Question 7 7. Michael Jones, living in New York City USA, is collaborating with Linda Yeo, living in Beijing China, to write a research document resulting from data they have collected by sending the same letter to many research subjects. Which one would they have used to be effective in this activity?

Question 8 8. Bubba listened to Sunny explain that the customers who had issues with her table requests were there during the busiest time periods. Because of this, she was unable to service all of her tables' requests in time. This is an example of which constructive feedback guideline?

Question 9 9. Which one ranks written documents by grade level achievement to help determine readability?

Question 10 10. If Bobby wanted to elicit a response by appealing to readers' priorities, which of the following should he NOT include in his email?

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Question 11 11. What is the goal of providing constructive feedback in the workplace?

Question 12 12. Which of the following is NOT appropriate advice for message follow-up?

Question 13 13. Which term is used to refer to a situation when the score is based on 100 points with a higher score reflecting an easier read of the document?

Question 14 14. Which one would you be achieving when you avoid dangling modifiers?

Question 15 15. Which of the following is NOT a suggestion for giving constructive feedback?

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Question 16 16. What name is given to tutorials that help create documents such as resumes, letters, etc automatically?

Question 17 17. What tool places a ready-made block of text automatically into a document?

Question 18 18. How should feedback be delivered?

Question 19 19. According to business etiquette, how long should an individual wait before sending a follow-up message?

Question 20 20. Which one is the most appropriate way to reduce writing errors in your documents?

Completing Your Message in the Workplace Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Business 113: Business Communication  /  Business Courses
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