Computer-Mediated Communication Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Al has heard his entire life that a used car salesperson is slimy, unethical and unprofessional. He knows that his employees will hear the same negative comments as well. He has instituted a sales training program that stresses critical areas of service including honesty and integrity. What aspect is this an example of?

Question 2 2. Sarah works as a sales representative for a pharmaceutical company. In the past quarter, she has managed to sell 30 percent more than what the company expected her to sell. Based on the SIP theory, how should her manager react?

Question 3 3. SIP stands for

Question 4 4. Identify which of the following is MOST important based on the social information processing theory:

Question 5 5. John works for a small start-up IT company that specializes in cell phones. His boss decides to give John a free phone every six months and extends a 25% discount to his family members. How will this impact John's productivity and why?

Computer-Mediated Communication Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Communications 102: Interpersonal Communication  /  Business Courses
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