Communication in Hotel Management Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Why is interpersonal communication considered to be minimally restricted?

Question 2 2. A continued dialogue between the sender & receiver is called _____.

Question 3 3. Which type of communication may be related to someone's physical appearance?

Question 4 4. Mike, Operations Manager for Solar Solutions, has had communication difficulties about the daily production of steel in his meetings with James, one of the shift supervisors. Assuming this is an issue of hierarchy, the barrier they face is related to _____.

Question 5 5. A woman's frustration over a meeting that places its members apart from each other without the benefit of nonverbal cues to communicate is an example of

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Question 6 6. Which of the following best describes what barriers do to communication?

Question 7 7. All of the following are types of communication successful managers use EXCEPT:

Question 8 8. includes communication that goes from top to bottom, or from manager to subordinate

Question 9 9. The _ includes all the informal conversations that occur between organizational members that are not officially sanctioned.

Question 10 10. The communication process is made up of _____.

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Question 11 11. Internal organizational communication channels can flow in all of these ways except

Question 12 12. Sender is to encode as receiver is to _____.

Question 13 13. Which element of effective communication is concerned with the ability to capture the receiver's attention and motivate them to take a desired action?

Question 14 14. How does understanding occur in a communication process?

Question 15 15. A U.S. marketing manager is irritated that his counterpart in Japan limited eye contact during a recent visit to his facility. Eye contact is a sign of attentiveness to one but represents inappropriate behavior to the other. What type of barrier is this?

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Question 16 16. Mr. Levenda, Assistant Superintendent of Curriculum at Valley School District, sends a memo to all teachers requesting that the DVMA and DVRA must be administered by quarter's end so struggling students can be referred for additional RTI and MTSS. Mr. Levenda's use of acronyms confuses many new teachers. This scenario illustrates what type of barrier?

Question 17 17. The four elements of effective communication are:

Question 18 18. Why do managers rely heavily on oral communication?

Question 19 19. Which of the following illustrates the difference between psychological noise and physiological noise?

Question 20 20. occurs between organizational members who are on the same level in the managerial hierarchy of an organization.

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Question 21 21. Effective communication is _____.

Question 22 22. _ includes those communications between organizational members and external parties.

Question 23 23. Which element of effective communication means that useful information is provided to help the receiver of the message understand a particular subject?

Question 24 24. How does written communication provide immediacy and economical feasibility?

Question 25 25. Which element of effective communication is concerned with specific details and information that is accurate and ethical?

Communication in Hotel Management Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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