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Conducting Problem Analyses Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. After a solution has been implemented, _____ is crucial for identifying failures or successes.

Question 2 2. What is the first stage in the problem space process?

Question 3 3. How do you identify potential solutions once a problem has been defined?

Question 4 4. What is a problem space?

Question 5 5. If you identify a workplace problem such as understaffing, all of these EXCEPT which might be a feasible solution to test?

Page 2

Question 6 6. The Six Sigma process maps are produced by:

Question 7 7. Six Sigma process maps help to:

Question 8 8. A proper Six Sigma process map includes the following components, EXCEPT:

Question 9 9. The most important thing to remember about Six Sigma process maps is to:

Question 10 10. Six Sigma process maps are used in every project phase, EXCEPT:

Page 3

Question 11 11. What term best defines a tool a group uses to form several ideas in a short amount of time?

Question 12 12. What does root cause analysis aim to prevent?

Question 13 13. What questions should be answered when planning for implementation and testing?

Question 14 14. The initial process of root cause analysis includes what step?

Question 15 15. What is the final step of root cause analysis?

Page 4

Question 16 16. Once the core issue is understood and deemed feasible, what is the next step in creating a value chain?

Question 17 17. How does one explain a value chain?

Question 18 18. Which of the following is a step in creating an action plan?

Question 19 19. Why should companies analyze what actions are important to customers?

Question 20 20. What can a proactive company do to ensure that a value chain is effective?

Page 5

Question 21 21. In which of the following situations would a decision tree be MOST appropriate?

Question 22 22. What is true regarding decision trees?

Question 23 23. Decision trees should have at least how many branches?

Question 24 24. Which of the following is NOT a benefit of using decision trees?

Question 25 25. Which of the following best defines a decision tree?

Conducting Problem Analyses Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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