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Conflict in the Workplace: Lesson Plans Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Gary, the general manager of a baseball team, is entering contract talks with Sammy Slugger, his best player. Sammy wants more money than Gary wants to pay him, but Gary also realizes that the team is more successful with Sammy in the lineup. How will they MOST likely resolve this situation?

Question 2 2. What is another name for the managed conflict perspective?

Question 3 3. Eric ended up sobbing and revealing that he had just lost his pet dog of 10 years. This extreme display is an example of what stage?

Question 4 4. Which of the following is a profile of a person likely to use accommodation as a conflict management style?

Question 5 5. Two companies, Thomson Incorporated and Johnson International, are having a dispute about a joint venture they started. Thomson Incorporated is claiming that Johnson International is not providing the logistical support it promised. The companies have agreed that negotiations will last up to one week and that, if the conflict is not resolved by then, they will abandon their attempt at a joint venture. Which step of negotiation are the companies currently in?

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Question 6 6. Why is mediation useful?

Question 7 7. What are the two types of conflict?

Question 8 8. Which source of conflict involves differences based on work details and goals?

Question 9 9. Competing, collaborating, avoiding, accommodating or compromising are five types of ways to rectify conflict. What stage are they found?

Question 10 10. Two companies, one worth $10 million and the other worth $20 million, have started exporting products together to the European market. The company that is worth $10 million stated that the minimum price for which it would work for the larger company was $1 million. The expected profit from this joint export is $3 million. What is the bottom line in this scenario?

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Question 11 11. A manager with an open door policy for employees to share problems they see within the organization is an example of which conflict perspective?

Question 12 12. Bargaining is:

Question 13 13. How is the proper negotiation strategy for each situation determined?

Question 14 14. Which of these third-party roles listens to both sides, keeps record, examines the issue, determines who is right or wrong in the conflict, and decides how the conflict must be settled?

Question 15 15. What stage is where decisions to take action in a certain way occurs?

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Question 16 16. The three workplace conflict perspectives are:

Question 17 17. Jonathan and Sam are employed at a PR company in Boston. Both of them want the company to fund projects they've been working on for the past three years, but senior management has informed them that the company will only fund one of the projects. Which one of the following options best explains why this situation resulted in competition?

Question 18 18. Which of the following is NOT a positive result of functional conflict?

Question 19 19. What are the five stages of the conflict process?

Question 20 20. What stage of conflict process deals with perception of conflict as it arises between parties?

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Question 21 21. Which of these third-party roles is the most active role a third-party can hold whereby he or she listens to both sides of the disagreement in a casual setting to encourage a mutual understanding of the root issue?

Question 22 22. Which source of conflict deals with disagreements on the procedure of a specific work assignment?

Question 23 23. Why might two businesses or people need to use a third party in their negotiations?

Question 24 24. What type of perspective believes that conflict is dysfunctional unless everyone involved positively benefits when the conflict is resolved?

Question 25 25. What is a disagreement between groups or employees regarding work-related issues?

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Question 26 26. Negotiation is

Question 27 27. Which source is a personal conflict that can develop over disagreements and differences between individuals or groups?

Question 28 28. A consulting firm and a bank are trying to resolve issues regarding a possible breach of contract obligations. They are in the negotiation phase and have agreed that the consulting firm will withdraw its lawsuit against the bank in return for a 3-year contract, where they will receive roughly $100,000 each year. The initial offer of the bank was $75,000, but after a lengthy discussion they decided to increase it. Why is this an example of the bargaining and problem solving phase?

Question 29 29. Why do most dysfunctional conflicts come about?

Question 30 30. What are the three sources of conflict in an organization?

Conflict in the Workplace: Lesson Plans Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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