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Conflict Management Strategies for Supervisors Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Bob is the supervisor for the Widget A team. Two of his workers have presented very different ideas for making widgets more efficient while a third worker has offered sound reasons for leaving the widgets exactly as they are. The team has split into three sides and cannot find middle ground. Bob worked his way up the company ladder and was promoted to team lead after personally designing the current widgets. Bob's best course of action is to:

Question 2 2. One way to encourage positive and healthy conflict amongst team members is by:

Question 3 3. Which one of the following is NOT an advantage of mediation?

Question 4 4. Which one of the following is NOT an advantage of arbitration?

Question 5 5. If a manager tends to exhibit a country club managerial style, which conflict resolution technique would he or she most likely employee?

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Question 6 6. 'Give a little, get a little' describes which type of conflict resolution strategy?

Question 7 7. Which one of the following is NOT a general component of all conflicts?

Question 8 8. Which of the following is the best description for relationship conflict?

Question 9 9. Empathy means:

Question 10 10. When conflict between you and a co-worker arises, what should be your first question?

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Question 11 11. Which statement below is representative of negative recognition and identity?

Question 12 12. Choose the statement below that BEST represents disrespect.

Question 13 13. Two companies, one worth $10 million and the other worth $20 million, have started exporting products together to the European market. The company that is worth $10 million stated that the minimum price for which it would work for the larger company was $1 million. The expected profit from this joint export is $3 million. What is the bottom line in this scenario?

Question 14 14. A consulting firm and a bank are trying to resolve issues regarding a possible breach of contract obligations. They are in the negotiation phase and have agreed that the consulting firm will withdraw its lawsuit against the bank in return for a 3-year contract, where they will receive roughly $100,000 each year. The initial offer of the bank was $75,000, but after a lengthy discussion they decided to increase it. Why is this an example of the bargaining and problem solving phase?

Question 15 15. Which of the following is a rule of integrative bargaining?

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Question 16 16. Gary, the general manager of a baseball team, is entering contract talks with Sammy Slugger, his best player. Sammy wants more money than Gary wants to pay him, but Gary also realizes that the team is more successful with Sammy in the lineup. How will they MOST likely resolve this situation?

Question 17 17. Why is the fourth step of resolving a conflict the most difficult?

Question 18 18. Which of the following is NOT a style used to resolve a conflict?

Question 19 19. How can team mediation affect an employer's reputation?

Question 20 20. Which statement is correct regarding the effect of team mediation on employee retention?

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Question 21 21. Which of the following is not one of the three general approaches to conflict resolution?

Question 22 22. What is the best explanation of active listening?

Question 23 23. Ultimately, teams should be able to:

Question 24 24. Which one of the following is the best explanation of third-party dispute resolution?

Question 25 25. Which conflict resolution technique has the benefit of improving productivity and employee satisfaction at the same time?

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Question 26 26. What conflict management approach is the least proactive?

Question 27 27. Which of the following strategy is best when the conflict cannot be immediately resolved?

Question 28 28. The following statement is an example of which type of workplace conflict? ''Why must we hire employees of different racial groups? Since I am the payroll manager, I will make sure they are paid less.''

Question 29 29. Which of the following is NOT an example where negotiations are likely to achieve the best result?

Question 30 30. Bargaining is:

Conflict Management Strategies for Supervisors Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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