Conflict Management Strategies for Team Leaders Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of the following is a rule of integrative bargaining?

Question 2 2. Negotiation is

Question 3 3. Two companies, one worth $10 million and the other worth $20 million, have started exporting products together to the European market. The company that is worth $10 million stated that the minimum price for which it would work for the larger company was $1 million. The expected profit from this joint export is $3 million. What is the bottom line in this scenario?

Question 4 4. Which of the following is a profile of a person likely to use accommodation as a conflict management style?

Question 5 5. Which of these third-party roles listens to both sides, keeps record, examines the issue, determines who is right or wrong in the conflict, and decides how the conflict must be settled?

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Question 6 6. Which of the following is NOT a step in the negotiation process?

Question 7 7. The CEO of XYZ Corporation has scheduled a budget meeting with his department heads. They have submitted requests that total more money than he is able to authorize. How will they MOST likely resolve this situation?

Question 8 8. Mark from the IT sector and Wayne from the accounting sector are supposed to develop a strategy that will accommodate the long-term needs of the company. Mark thinks they need to buy the best computers on the market, while Wayne wants them to pick the cheapest. After an open disagreement, Mark has taken a 2-week leave in order to not have to disagree about the issue again. Which of the following best describes this conflict resolution style?

Question 9 9. Which of these third-party roles is used to aid the disputing parties in analyzing and understanding the reasons for the conflict so that they can plan a resolution strategy?

Question 10 10. Which of these conflict management styles attempts to resolve a conflict by finding a middle ground?

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Question 11 11. Which of the following is the feeling that is most crucial after collaboration?

Question 12 12. Jonathan and Sam are employed at a PR company in Boston. Both of them want the company to fund projects they've been working on for the past three years, but senior management has informed them that the company will only fund one of the projects. Which one of the following options best explains why this situation resulted in competition?

Question 13 13. Two companies, Thomson Incorporated and Johnson International, are having a dispute about a joint venture they started. Thomson Incorporated is claiming that Johnson International is not providing the logistical support it promised. The companies have agreed that negotiations will last up to one week and that, if the conflict is not resolved by then, they will abandon their attempt at a joint venture. Which step of negotiation are the companies currently in?

Question 14 14. Why might two businesses or people need to use a third party in their negotiations?

Question 15 15. Which of these third-party roles is the most active role a third-party can hold whereby he or she listens to both sides of the disagreement in a casual setting to encourage a mutual understanding of the root issue?

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Question 16 16. A consulting firm and a bank are trying to resolve issues regarding a possible breach of contract obligations. They are in the negotiation phase and have agreed that the consulting firm will withdraw its lawsuit against the bank in return for a 3-year contract, where they will receive roughly $100,000 each year. The initial offer of the bank was $75,000, but after a lengthy discussion they decided to increase it. Why is this an example of the bargaining and problem solving phase?

Question 17 17. Gary, the general manager of a baseball team, is entering contract talks with Sammy Slugger, his best player. Sammy wants more money than Gary wants to pay him, but Gary also realizes that the team is more successful with Sammy in the lineup. How will they MOST likely resolve this situation?

Question 18 18. How can a third party act as Facilitator?

Question 19 19. How is the proper negotiation strategy for each situation determined?

Question 20 20. Bargaining is:

Conflict Management Strategies for Team Leaders Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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