Conflict Prevention Strategies for Supervisors Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of these terms describes the degree to which group members come together as one unit to reach a common goal?

Question 2 2. Which type of team building is used to increase the understanding of who each group member is and how to better communicate with one another?

Question 3 3. Which type of team building is aimed at improving the specific teamwork skills which group members need to accomplish their goal and can be immediately applied in the workplace?

Question 4 4. Which of these terms is used to describe a sequence of planned activities aimed at improving teamwork to increase group cohesion and effectiveness?

Question 5 5. Which of these is not considered a characteristic of cohesive groups?

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Question 6 6. Which of the following situations depicts a person who may lack the skill of empathy?

Question 7 7. Which of the following is NOT an element of emotional intelligence?

Question 8 8. Dara notices that her employee Joe has seemed down lately and is having trouble completing assignments on time. Dara knows that he recently lost a close family member. She thinks about how he must be feeling right now. What element of emotional intelligence is Dara using?

Question 9 9. In which of the following situations would Mick, a supervisor, need to address the area of self-regulation with Cas, his employee?

Question 10 10. Which aspect of emotional intelligence relates to your ability to recognize your own emotions, abilities, and motives in various situations?

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Question 11 11. The most significant skill required for teamwork is?

Question 12 12. Workplace teamwork skills...

Question 13 13. Which of the following is not a core teamwork skill?

Question 14 14. In today's business world, companies are taking well-planned steps to increase what?

Question 15 15. The concept of Together Everyone Achieves More (TEAM) conveys what?

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Question 16 16. What does orientation have to do with managing cultural diversity in the workplace?

Question 17 17. How often should managers share discrimination laws and the penalty for violating them with their employees?

Question 18 18. Which of the following is effective for reinforcing policies and encouraging appropriate behavior among workers?

Question 19 19. Which of the following is considered a cultural group?

Question 20 20. The existence of a variety of cultural or ethnic groups within a society describes what?

Conflict Prevention Strategies for Supervisors Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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