Constructive Employee Feedback Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. What type of intervention involves directly providing the person advice and guidance?

Question 2 2. Empowerment is thought to come from the _____.

Question 3 3. Frank is dealing with an employee who is meeting some goals but is falling short in other areas of the job. He is not sure why this individual is struggling and wants to handle the situation carefully. Which type of intervention will most likely draw some ideas and explanation from the employee?

Question 4 4. Which of the following is NOT a suggestion for giving constructive feedback?

Question 5 5. Which of these terms is considered synonymous with the Pygmalion effect?

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Question 6 6. What are the three aspects of facilitative intervention?

Question 7 7. What is the goal of providing constructive feedback in the workplace?

Question 8 8. What is a self-assessment?

Question 9 9. Sandra's boss has a high opinion of her and believes that she has the potential to some day work in management. Which of the following would NOT be involved in Sandra's experience of the Pygmalion effect based on her boss's expectations?

Question 10 10. In Tara's performance review, her boss points out Tara's positive ranking when it comes to meeting deadlines for key projects. In terms of organizational goals, why is sharing this information so important in the performance review?

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Question 11 11. What could Manny the manager do to motivate employees and increase productivity in the workplace?

Question 12 12. What should Manny the manager NOT do if he wants to empower his employees?

Question 13 13. Bubba listened to Sunny explain that the customers who had issues with her table requests were there during the busiest time periods. Because of this, she was unable to service all of her tables' requests in time. This is an example of which constructive feedback guideline?

Question 14 14. How should feedback be delivered?

Question 15 15. Under which of the following circumstances would challenging the other person's behavior directly be an appropriate response?

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Question 16 16. When employees are empowered there is _____.

Question 17 17. Which of these is an example of the Pygmalion effect?

Question 18 18. How does employee empowerment workplace?

Question 19 19. What does a supervisor need to consider when deciding to use facilitative or authoritative intervention?

Question 20 20. James has read about the Pygmalion effect and hopes that it can be used to enable growth for his employees, which will ultimately strengthen the organization. Which of these is a commonly used way of communicating expectations that James could use to start the ball rolling with his employees?

Constructive Employee Feedback Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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