Copyright
Effective Problem Solving for Supervisors  /  Business Courses

Test Prep Plan - Take a practice test

Take this practice test to check your existing knowledge of the course material. We'll review your answers and create a Test Prep Plan for you based on your results.
How Test Prep Plans work
1
Answer 50 questions
Test your existing knowledge.
2
View your test results
Based on your results, we'll create a customized Test Prep Plan just for you!
3
Study smarter
Study more effectively: skip concepts you already know and focus on what you still need to learn.

Continuous Improvement in Problem Solving Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Effective problem solving in business _____.

Question 2 2. After you've picked a solution you _____.

Question 3 3. The first step in effectively solving a business problem is to _____.

Question 4 4.

By effectively solving a problem like poor sales revenues, a company might _____.

I. Increase sales revenues

II. Create a stronger workforce

III. Create a more loyal workforce

Question 5 5. Which of the following is true with respect to choosing a solution to a problem?

Page 2

Question 6 6. Which type of implementation is most likely to require a minute-by-minute outline of roles and responsibilities?

Question 7 7. All implementations, especially those that involve a distinct 'go-live' moment, should have a/an _____ that can be triggered if the implementation starts to fail or there are serious unanticipated problems.

Question 8 8. A go-live _____ is a detailed document that provides a step-by-step script that outlines the responsibilities for each person involved in the implementation.

Question 9 9. A solution's _____ are the specific components of the solution that will be measured to assess the effectiveness of the implementation.

Question 10 10. One important but often neglected step during an implementation is to _____ the affects of the change.

Page 3

Question 11 11. An effective way of collecting information regarding the interpersonal implications of a manager's business decision is to:

Question 12 12. In the text, the new customer rewards program resulted in an increase in sales. Which of the following factors would Mike need to rule out when evaluating how his business decision influenced sales?

Question 13 13. Which financial statement is used to assess financial implications of the manager's business decision when sales and expenses have been affected?

Question 14 14. The first step in evaluating the impact of your business decision involves:

Question 15 15. _____ is an example of the long-term implications of a manager's business decision.

Continuous Improvement in Problem Solving Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Support