Conversation in Business English Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which interview topic is addressed by the BULATS test?

Question 2 2. Which information is important when making arrangements for a conference to be held in a hotel?

Question 3 3. Which is NOT included in work-related topics in the BULATS test?

Question 4 4. When making a complaint, be sure your business English is _____.

Question 5 5. Why is it important to be flexible when you communicate about transactions?

Page 2

Question 6 6. Why is it important to communicate clearly when speaking to clients or colleagues about prices and delivery dates?

Question 7 7. Why is it important to use descriptive language when describing changes in a business setting?

Question 8 8. If you can communicate business changes clearly, what might you get from your colleagues, clients and managers?

Question 9 9. What can happen if you speak too quickly when giving good or exciting news?

Question 10 10. Which one of the following is the best definition of small talk?

Page 3

Question 11 11. Which one of the following is NOT a good small talk topic?

Question 12 12. During small talk, why should you listen more than you speak?

Question 13 13. Why is it important to practice your health and safety related business English? Choose the best answer.

Question 14 14. When do conversations with coworkers about leisure topics typically take place?

Question 15 15. If you discuss inappropriate or offensive leisure activities at work, which one of the following is a possible consequence?

Page 4

Question 16 16. Which of the following is NOT a good personal topic to discuss in a business setting?

Question 17 17. In addition to the name and location of your company, what other company information can you provide in a business setting?

Question 18 18. Which of the following is a good way to practice giving appropriate personal information in a business setting?

Question 19 19. Why is it important to be polite when making a request when traveling on business?

Question 20 20. When making travel reservations, what should you do if you don't understand something the other person says?

Page 5

Question 21 21. Which of the following is the best way to make a complaint when traveling on business?

Question 22 22. Why is showing appreciation to a client or colleague a valuable part of a business relationship?

Question 23 23. Which of the following is NOT an acceptable way to decline an invitation to a business event?

Question 24 24. Why should you try to be honest and polite when rejecting a business offer?

Question 25 25. When speaking about company suppliers, what does the word 'provider' mean?

Page 6

Question 26 26. What is important to remember when you are giving an opinion or expressing a preference in a transaction?

Question 27 27. Why can it be helpful to collect and write down new words and phrases that you learn?

Question 28 28. What is one of the best ways to keep a small talk conversation going?

Question 29 29. What can happen if an employee is injured at a company facility during work hours?

Question 30 30. What can happen if you give someone too many personal job details in a business setting?

Conversation in Business English Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

BULATS Business English: Test Prep & Practice  /  Business Courses
Support