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Crisis Management and International Business Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which is the last step in a crisis management plan?

Question 2 2. Why is it important for a company to communicate with customers and stakeholders during a crisis?

Question 3 3. What was the end result of Toyota's crisis management situation?

Question 4 4. What was the crisis that Toyota faced and for which they had to use crisis management?

Question 5 5. Which best describes crisis management?

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Question 6 6. Which is NOT a strategy for crisis management?

Question 7 7. In the context of business, what is the best definition of 'crisis'?

Question 8 8. Healthy Drugs is in trouble after they release a product with bad side effects. In response, Hugo, the VP of Public Relations, is promoting a central message supported by his company to inform the public, provide information directly to those affected, and relay other safety precautions. This is an example of what aspect of a crisis plan?

Question 9 9. Which of the following statements best describes the post-crisis review process?

Question 10 10. Which of the following is NOT a part of developing a crisis response plan?

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Question 11 11. Once Healthy Drugs has issued its corporate response to the public, the company creates a team task force to handle the crisis. The task force should:

Question 12 12. Which of the following BEST describes the acute crisis stage?

Question 13 13. How can the chronic crisis stage be beneficial for the company?

Question 14 14. Why may it be beneficial for a company in crisis to create a task force?

Question 15 15. Which of the following BEST describes the prodromal crisis stage in international business?

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Question 16 16. What is a crisis in international business?

Crisis Management and International Business Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Business 308: Globalization & International Management  /  Business Courses
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