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CRM System Benefits & Advantages Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. How can CRM help to increase revenue?

Question 2 2. What is an example of using CRM to get referrals?

Question 3 3. What is a way using CRM can improve customer relations?

Question 4 4. What type of information can a CRM system track?

Question 5 5. How does a CRM help to get higher conversion rates?

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Question 6 6. Why is it important to forecast sales?

Question 7 7. What are production efforts?

Question 8 8. How can you build a personal connection using CRM?

Question 9 9. How does using CRM help build customer retention?

Question 10 10. How can CRM help to report production efforts?

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Question 11 11. How does CRM information increase opportunities to upsell and cross-sell?

Question 12 12. How does CRM help make upselling and cross-selling successful?

Question 13 13. What is a way that CRM can help forecast sales?

Question 14 14. Why are upselling and cross-selling important?

Question 15 15. What is upselling?

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Question 16 16. How can CRM track the impact of sales and marketing campaigns?

Question 17 17. How can using CRM to increase communication help increase your competitive advantage?

Question 18 18. How can using CRM help to resolve issues quicker?

Question 19 19. How can using CRM build longer lasting relationships with your customers?

Question 20 20. Define cross-selling.

CRM System Benefits & Advantages Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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