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CSET Business - Business Communications Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which of the following is an example of database software?

Question 2 2. Understanding the _____ of the audience is an important element of effective listening when public speaking.

Question 3 3. Which of the following is an example of spreadsheet software?

Question 4 4. Which one of the following is NOT a desktop publishing program used to manipulate text and apply basic format to a document?

Question 5 5. Sender is to encode as receiver is to _____.

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Question 6 6. What does DTP stands for?

Question 7 7. The communication process is made up of _____.

Question 8 8. _ includes those communications between organizational members and external parties.

Question 9 9. What is the biggest advantage of Portable Document Format (PDF)?

Question 10 10. Lack of eye contact, leaning in, and arms folded across the chest are examples of _____.

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Question 11 11. Which of the following illustrates the difference between psychological noise and physiological noise?

Question 12 12. How does written communication provide immediacy and economical feasibility?

Question 13 13. What is the name of a social networking site in which users can post short, text based messages?

Question 14 14. What is an advantage of desktop publishing software over word processing software?

Question 15 15. Facebook does NOT enable businesses to _____.

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Question 16 16. Which type of communication may be related to someone's physical appearance?

Question 17 17. Which of the following BEST describes the use of referencing in spreadsheet software?

Question 18 18. How does understanding occur in a communication process?

Question 19 19. What term best describes the advanced Internet technologies and applications that enable collaboration and information sharing?

Question 20 20. In order to be an effective listener, the most important thing you can do is to _____.

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Question 21 21. Internal organizational communication channels can flow in all of these ways except

Question 22 22. _____ is a way to actively involve the individuals to ensure you are reaching your audience and keeping them engaged.

Question 23 23. The _ includes all the informal conversations that occur between organizational members that are not officially sanctioned.

Question 24 24. What does PDF stand for in the context of publishing documents using word processing and desktop publishing?

Question 25 25. While both spreadsheet and database software can be used to organize and manipulate data, when would you benefit most from using database software?

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Question 26 26. A continued dialogue between the sender & receiver is called _____.

Question 27 27. Which of the following terms describes the technology used to compile the latest headlines from various websites and push those articles to your computer?

Question 28 28. occurs between organizational members who are on the same level in the managerial hierarchy of an organization.

Question 29 29. includes communication that goes from top to bottom, or from manager to subordinate

Question 30 30. Why do managers rely heavily on oral communication?

CSET Business - Business Communications Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

CSET Business Subtest III (177): Practice & Study Guide  /  Business Courses
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