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CSET Business - Management Functions Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Major McCarthy shares personal stories of his first time in battle and his rate of successful missions with his nervous troops. By taking this action, he demonstrated what result of good leadership?

Question 2 2. Pete manages employees who coordinate training programs. He wants registrants to receive notification of a training program cancellation due to low enrollment within two weeks of the start date. After a warning and a period of retraining, one of Pete's employees, Ralph, is still notifying attendees under the two-week mark. Pete has decided to give Ralph a final written warning and let him know that if he does not improve this could lead to his termination. Which step of the controlling process is this an example of?

Question 3 3. Marisol is using an organizing process in her business. How will the final outcome of this process address Marisol's position as the boss of the company?

Question 4 4. Which managerial function is used by a manager to determine how they will distribute resources and organize employees according to a plan?

Question 5 5. Ricky is a new employee with years of experience in planning. He is committed to the processes and creates a plan that looks one week into the future. Which of his characteristics would be considered a barrier to effective planning?

Page 2

Question 6 6. A manager must spend time connecting with employees on an interpersonal level. When a manager communicates, motivates, inspires, and encourages employees towards a higher level of productivity, what function is that manager performing?

Question 7 7. Manager Mike offered incentives, allowed his employees to voice their opinions, and communicated positive messages. How do these actions demonstrate good leadership?

Question 8 8. Controlling is the fourth step in a larger management process that involves which of the following?

Question 9 9. Which of these is completed as part of the organizing function?

Question 10 10. Give the best definition of 'diversity.'

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Question 11 11. Which of the following is NOT one of the key functions of management?

Question 12 12. Jessica is a leader in her organization, and as such, she knows communication is important for the success of any organization. Which of the following would you recommend that she do to encourage communication within her organization?

Question 13 13. A development team at a large global technology company sells antivirus systems and offers a 10-year warranty for its bestselling water-resistant laptops and mobile phones. The team has just developed a new interactive website to market its products online. Which of the following would most likely be considered an innovation?

Question 14 14. Which of these is the end result of the organizing process?

Question 15 15. Which of the following elements is NOT involved in the controlling process?

Page 4

Question 16 16. Which of the following is true of planning?

Question 17 17. Daniel manages a team that has missed their production goals for the past three months. After reviewing each employee's performance record, Daniel adjusted the sales goal to take additional quality control measures into consideration. Why is this an example of controlling?

Question 18 18. Why is it important for a manager to include his employees when setting goals that are part of their performance appraisals?

Question 19 19. Matthew manages a mobile phone retail store. He has set a specific sales goal for his team to achieve by the end of the month. Matthew created a detailed action plan to help reach the sales goal. Which managerial function has Matthew performed?

Question 20 20. Why is it imperative for managers to develop a tool for collecting data for each employee goal?

Page 5

Question 21 21. Give the best defintion of 'ethics.'

Question 22 22. Which of these is necessary to be in place before the organizing function can be carried out?

Question 23 23. Where does planning fall in the order of managerial functions?

Question 24 24. An employee will voluntarily follow an effective leader because _____.

Question 25 25. Pick the answer choice that represents an example of organizing:

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Question 26 26. _____ is often called the fifth function of management. It involves the evaluation, recruitment, selection, training and placement of individuals in specific job roles.

Question 27 27. Sylvia is a manager at an accounting services firm. She is designing a four-step process based on the functions of management, which include:

Question 28 28. Which of these describes the purpose of planning?

Question 29 29. Give the best definition of 'globalization.'

Question 30 30. How does technology differ from the other functions of management?

CSET Business - Management Functions Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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