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CSET Business - Managing Change Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Internal environment factors include changes to:

Question 2 2. In which of the following steps of Kotter's change model does management take time to paint a picture of what the organization's future will look like after the change has taken place?

Question 3 3. Which term describes the act of monitoring the organization's internal and external environments for early signs that a change may be needed?

Question 4 4. During which stage of Lewin's model do employees learn the new behaviors, processes and ways of thinking?

Question 5 5. Which of the following does an organization have full control over?

Page 2

Question 6 6. Which of the following steps in Kotter's change model involves monitoring the acceptance of change and how well the organizational culture is adapting to the change?

Question 7 7. Which step did Lewin find to be especially important to ensure that people do not revert back to their old ways of thinking or doing prior to the implementation of the change?

Question 8 8. Organizational changes are generally:

Question 9 9. Which of these steps in the planned change process puts the change plan into action?

Question 10 10. Which of the following steps in Kotter's change model involves the change leader selecting and recruiting a team of individuals who will be capable of carrying out the change?

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Question 11 11. One key to successfully implementing change is:

Question 12 12. Which of the following refers to organizational changes to the company's structure that possibly involve internal or external factors and impact how the business is run?

Question 13 13. Which stage of Lewin's model is used to create an awareness of how the status quo, or current level of acceptability, is hindering the organization in some way?

Question 14 14. Approximately 70 workers are employed at an IT firm called Johnson Incorporated. All of these workers are used to checking in with their supervisors five minutes before starting to work. In case an employee has a good idea, he doesn't have to worry about channels but can go straight to the CEO. The environment is very casual here. Why are these things examples of organizational culture?

Question 15 15. Which of the three stages make up Lewin's change model?

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Question 16 16. Which of the following changes occur as a result of structural, strategic, people, and process changes in an organizational environments?

Question 17 17. Which of these steps in the planned change process provides the objective or expectation of how a change will respond to whatever forces are driving the need for change?

Question 18 18. Types of external factors include:

Question 19 19. Which of the following organizational changes involves amending the overall goals, purpose, strategy, or mission of an organization?

Question 20 20. ABC Company manufactures various electronic items for sale in an online market. Recently, sales have dropped off and, after doing some research, the management team discovers that an upstart company is selling to a portion of ABC's long-standing customer base. In response, ABC's management elects to launch a new marketing strategy to rebuild its customer base. This action represents _____.

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Question 21 21. Which of these steps in the planned change process provides a roadmap for how the change will be implemented?

Question 22 22. Which of the following steps in Kotter's change model involves inspiring the necessary teamwork, ideas, and eagerness to make sacrifices relating to the change?

Question 23 23. Which of the following is a useful tactic after deciding on a change?

Question 24 24. Amy works in a company that has had a very casual environment for years. Now she has to sign her name both electronically and on paper prior to submitting any work and she feels that this change is completely unnecessary. Identify which of the following factors motivates her resistance to change:

Question 25 25. All of the following relate to people changes in an organization EXCEPT:

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Question 26 26. During a major change initiative, management discovers that there is not enough understanding about the change itself and there is a lack of strong project management for the change. These types of obstacles would be dealt with in which of the following steps in Kotter's change model?

Question 27 27. Resistance to change can occur when:

Question 28 28. During which stage of Lewin's model does reinforcing, stabilizing, and solidifying the new state after the change occur?

Question 29 29. To remain competitive in the marketplace, Mary and her leadership team conducted a SWOT analysis to develop new strategies. This analysis could include studying all of the following EXCEPT:

Question 30 30. Which of the following organizational changes focuses on overall workflow efficiency and productivity within an organization?

CSET Business - Managing Change Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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