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CSET Business - Motivation Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Which two researchers are most commonly associated with the second Hawthorne Studies experiment?

Question 2 2. According to the Human Relations Movement, which of these would increase employee productivity?

Question 3 3. Which of these techniques is used to reward desirable behavior with the intent of increasing the likelihood that the pleasing behavior will be repeated?

Question 4 4. This type of manager believes they need to help develop employee potential:

Question 5 5. This type of motivation is based on tangible rewards, is external to the individual and is typically offered by a supervisor or manager.

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Question 6 6. How would a modern day manager best implement what was learned in the Hawthorne Studies?

Question 7 7. How would a manager implement the ideas of the behavioral movement into her workplace?

Question 8 8. All of the workers at Ted's Emporium have been shown the cold warehouse where employees who break any of the company rules are sent to work. Just thinking about the possibility of being sent into such a bleak work setting keeps most new employees from even considering breaking a rule. In this situation, management is successfully using the technique of _____ in order to encourage good behavior.

Question 9 9. Which of the following is necessary in order to satisfy Maslow's safety needs?

Question 10 10. One of your employees feels like he is not being treated equally in comparison to other workers. He has not voiced that opinion but is constantly trying to make his work seem better in comparison to others. However, you feel that his work is not as good because he isn't trying hard enough. He just requested a transfer from marketing to PR. Which of the following is a usual behavior that this employee did NOT do when he felt that he was not being treated equally?

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Question 11 11. Identify the three components of expectancy theory.

Question 12 12. Behavior-based motivation says employees can be driven by _____.

Question 13 13. A company has stated that its organizational goal is to increase customer care quality. David, an employee in the marketing division, has created a new software that helps the company achieve that, and the customers are very satisfied with his work. Why should he be rewarded?

Question 14 14. A team designing their company's new marketing strategy has shown loyalty by refusing to accept a job offer from a competing firm. They have shown great knowledge, skill and enthusiasm because they have a belief that they are growing as people within their current job. Which of the following from the above scenario is NOT an input?

Question 15 15. Ginger just got the promotion she has been after for a very long time. She will be in charge of the entire creative division of her company. What need, according to Alderfer's ERG theory, will be satisfied?

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Question 16 16. Behavioral Management is

Question 17 17. This type of motivation is internal to the person and is driven by personal interest or enjoyment in the work itself.

Question 18 18. Which of these is an example of the Pygmalion effect?

Question 19 19. Why would a manager incorporate reinforcement theory in dealing with his or her employees?

Question 20 20. How can employers use the behavior-based theory of motivation to increase worker output?

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Question 21 21. Personal achievement, professional growth, sense of pleasure and accomplishment are example of what type of rewards ?

Question 22 22. _____ are linked to employee motivation and arise from intrinsic conditions of the job itself.

Question 23 23. Based on the equity theory, which of the following is NOT an example of an output?

Question 24 24. Which of Maslow's five needs can a manager fulfill by providing challenging work, inviting employees to participate in decision-making, and giving them flexibility and autonomy in their jobs?

Question 25 25. How did the Hawthorne Study of five women in a bank writing room change perceptions about what motivates workers?

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Question 26 26. An individual with the _____ will desire agreement and compliance.

Question 27 27. An employee's primary needs include _____.

Question 28 28. According to Herzberg, how can employee dissatisfaction be eliminated?

Question 29 29. Phil is a leader within a political campaign. He has recently been named campaign manager because of his ability to coordinate and motivate his team of people. What type of need does Phil likely have?

Question 30 30. Why was the neoclassical theory of management developed?

CSET Business - Motivation Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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