Cultural Diversity in the Hospitality Industry Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Page 1

Question 1 1. Alice and Leon are colleagues. Alice was brought up in a culture that taught her to respond to questions with 'Yes, ma'am' or 'Yes, sir.' She gets offended when Leon does not respond in this manner. This is an example of different styles of:

Question 2 2. The invisible barrier that keeps women out of the top managerial ranks is known as the ___________.

Question 3 3. Which of the following items must be implemented so that diversity training is successful for an organization?

Question 4 4.

Diverse employees need their managers' awareness of their culture and language so that the employees can _____.

A. Develop their professional talents.

B. Find appropriate food in the company cafeteria.

C. Make friends at work.

D. Communicate successfully with colleagues.

Question 5 5. What is the goal of diversity in organizations?

Page 2

Question 6 6. Someone who is denied opportunities on the basis of a personal characteristic that is unrelated to job performance has experienced _____________.

Question 7 7. Which of the following is NOT one of the main purposes of diversity training?

Question 8 8. Which of the following is NOT one of the main characteristics of workforce diversity?

Question 9 9. As the workplace becomes diverse, people of all ages, physical abilities, ethnic backgrounds and races will ___?

Question 10 10. How often should diversity training occur?

Page 3

Question 11 11. Which of the following are advantages of having a diversity training program in place at an organization?

Question 12 12. How can diversity workforce challenges be addressed?

Question 13 13. Diversity within the workforce can be related to employee _____.

Question 14 14. Diversity initiatives _______________.

Question 15 15. How does being diverse help a company?

Cultural Diversity in the Hospitality Industry Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

Hotel Management Training  /  Business Courses
Support