Customer Service Basics Chapter Exam

Exam Instructions:

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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Question 1 1. Which of the following is NOT one of the characteristics of good customer service?

Question 2 2. How do technical customer service professionals help customers?

Question 3 3. How might a business be able to find out if its customers are satisfied with its services or products?

Question 4 4. According to the lesson, what type of interaction do customers get at a customer service station?

Question 5 5. If you are concerned about the cleanliness of your store, what factor of customer satisfaction are you worried about?

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Question 6 6. Why do some organizations include their call center response times in promotional materials?

Question 7 7. Which of the following is NOT a type of customer service discussed in the lesson?

Question 8 8. If you are worried about location, parking and hours of operation, what factor of customer satisfaction is concerning you?

Question 9 9. If you are trying to learn whether a customer is satisfied with the construction of a product, what type of factor are you examining?

Question 10 10. The degree to which a product or service meets a customer's expectations is called _____.

Customer Service Basics Chapter Exam Instructions

Choose your answers to the questions and click 'Next' to see the next set of questions. You can skip questions if you would like and come back to them later with the yellow "Go To First Skipped Question" button. When you have completed the practice exam, a green submit button will appear. Click it to see your results. Good luck!

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